Holiday Inn Austin-Town Lake, an IHG Hotel 20 North Interstate Highway 35, Austin, TX 78701

"Great location right on the river and river walk areas. Close to Rainey Street and not too far to walk to most places downtown. Scooters are abundant near the property. Free shuttle to and from airport was nice. Rooms were a bit dated but still acceptable. Rooftop pool is NOT heated. February was warm but not enough to warm the pool water. Barton springs would be a warmer choice."

"Staff was friendly, but everything else was AWFUL. I was told upon check in that no king beds were available even though I book and already paid for one. So it was reserved but it wasn’t held for me. I booked a king because I was traveling with my partner who is a large, 6’4 man who needs a king bed. I was in town for an exam so I didn’t have time to look for other accommodations, so I stayed for the two nights. The room smelled stale and was very dusty. My allergies from the dust caused me to have a persistent headache for my extremely tough, two day exam. I took a video with flash and could see the hundreds of particles filling the air. The air conditioner looked and sounded so old, I thought it would break — might’ve contributed to the terrible air quality. It was really disgusting to look at when I took a picture with flash. We realized on night 2 that the white blanket were covered in a layer of dust (likely the cause of most of the dust in the room), as if no one has been in the room in weeks. I was only able to sleep about 4-5 hours a night and I usually sleep 10 hours just fine. I couldn’t even enjoy a long warm shower after my stressful exam days because the shower knob could not fully extend, causing the shower to shriek and water to shoot out from the top shower head and from the bottom bath tub faucet. Also, the tub wouldn’t fully drain so I could only stand in there for a few minutes at a time without risking overfilling the tub. The restaurant food in the hotel was so incredibly bland, gas station food would be a better options. But this was the least of my concerns. I am no stranger to Holiday Inn or 3-star hotels, but I have never had a worse experience than this in any hotel or motel. I’ve stayed in cheaper and cleaner motels."

"We stayed at the Holiday Inn Austin-Town and it was a most pleasant experience. The first point of contact was Mitchell. He was welcoming, accommodating, and went above and beyond to ensure our stay would be positive. He was hospitable and we enjoyed our interaction with him. Carlos and Maria made our breakfast experience great!! Maria ensured that we had everything we needed. Carlos was so pleasant and he was eager to serve us, and did it with a smile! They are great assets and we appreciate their great customer service."

"The hotel is located close to downtown and everything is walkable distance. Also, having the boardwalk right behind the bite was great. However, the rooms are very old and needs some upgrades. The bed was comfortable though. I would stay here again and would recommend it for someone looking to find a place to stay for a couple of days. The free parking is a big plus and what helped me narrow down this place."

"Ahoy, weary travelers! Me recent stay at the Holiday Inn was like finding a safe harbor in a storm! The lodgings were as comfortable as a captain's quarters, with beds soft as clouds in a fair sky. The crew, welcoming as friendly port folk, were ready to assist with a smile and a kind word. The halls and rooms were as clean and inviting as a freshly swabbed deck. And the amenities? Like finding a hidden cove of comforts, from the soothing pool to the bountiful breakfast. The other guests seemed as content as sailors with full bellies and calm seas. For offering rest and respite like an oasis on the high seas, Holiday Inn gets a hearty five parrots out of five!"