Urban Air Trampoline and Adventure Park 13201 Ranch Road 620, Austin, TX 78717

"We were all so excited to come here. My boys had so much fun. The one star is because the staff here is completely unhelpful. I went to order a pizza and drinks, and they said they were not serving any food for another hour because it would take too long. An hour wait would’ve been fine if they just said it’s gonna be an hour instead they decided not to make any food. This was concerning because as a diabetic, I am on a strict regimen. When I told him I was a diabetic, they looked at me like they never heard the word. A soda to hold me over until i can get something small to eat."

"First time here and it was awesome! Had so much fun with my 6 year old grandson. Tavion was great! He took care of ABSOLUTELY everything!! I actually liked this place a whole lot better than Altitude! This place was clean and had a great atmosphere. I will definitely be coming back here!"

"I had the best service I could ask for I scheduled my son’s 12 birthday here and it was so easy and was taken car of very well by Jose our own birthday specialist from start to finish and when checking out Tony took care of us and made sure we were very satisfied by experience and made it very easy to check out. Thanks so much and will plan a another birthday here definitely worth it and made it so simple and kids had a blast"

"We visited Urban Air for the first time on Saturday. There are several other similar indoor playscapes in the area, and I wouldn't say this is the cleanest. There were dirty balls and trash in the ball pits, ripped mats, and dust and dirt in all the cracks. I didn't see any workers cleaning the entire time we were there. On the website it says there is a dedicated area for kids 7 and under. This is definitely not maintained and there were bigger kids everywhere. I can see it being a fun place for teens because rules aren't enforced and bigger kids can push their way through on the trampolines and obstacle course. If you have younger kids and care about cleanliness, I would suggest another indoor playscape. The place was extremely packed on a Saturday around noon, almost to the point where it's hard to have fun. I would say that Urban Air should limit their number of guests for safety and a chance to keep things a little more sanitized."

"Urban Air Trampoline and Adventure park is the perfect place to let your family have fun! This indoor playground is great for the entire family. Take your birthday party to the next level or spend a day of fun with the family. Make sure to bring appropriate socks or you will need to purchase socks when you arrive. They do have food and drinks. The lines on the weekends for food and drinks are pretty long. Get there early to avoid the long lines or eat before you arrive."