Grainger Industrial Supply

"The new location is fantastic. I wasn't sure about some of the questions on this survey so I recommend calling. They have wide variety of safety equipment. We went to find replacement exhaust fan for our home built in 1957...they had it - plus choices in color, speed variety. Definitely call them and ask. All the sales staff were helpful, knowledgeable. The are in a new location so be sure to make sure you get directions to the new warehouse. We went to old location and our hearts just sank bc if Grainger don't have it - you don't need it. Thank you for decades of wonderful service."

"I called today at 3:45-3:50 (they close at 4), in order to see if someone could await a hot shot pick up. Through their customer service agent, they sent a message to the store. Nick called me right away and told me he would stay (along with others) to await the pick up which arrived around 4:10-4:15pm to get loaded. I greatly appreciate the excellent customer service from their representatives and from Nick and the other employees who waited past closing - on a Friday no less! Thanks again to Nick and the Deer Park Grainger team!"

"I had ordered a retainer on line and set it for curbside pickup. It was for my front door to hold the glass in. I picked up the order and took it home to install. When I opened the tube that it came in I realized that the part was not going to fit the door. My door is over 20 years old and finding parts for it of course is difficult. On line the picture of the part looked similar to what I needed by alas it wasn't. I took the part back to the store where I picked it up and the salesman was very helpful. He looked through their inventory to see if he could find the right part but to no avail. He issued me a refund and I left hoping I could find the right part somewhere else."

"This used to be a great place to get most of what you need for a job. These days it's just frustrating trying to help some youngster that doesn't know what various fittings or tools are. If they can find it on the computer, and if they have it, and if you can put up with the frustration, it's a great place. If I'm ever forced to go back again I plan to wait for a customer service representative that's been in the trades long enough to know what I'm asking for. And the phone system is worse than the store, multiple calls and after the virtual system BS, each time I ended up with a friendly delightful young person who had no idea what I was asking for but if I could give them a part number they'd be glad to look it up and tell me if they have one and where they have it. I am past being able to deal with this ineptitude."

"Yeah I went there to get a simple thing still in line for 20 minutes basically they're company policy is to interrogate you for every personal information they can find made the line not move at all even the girl apologized for having to ask for this information won't be returning."