Ashley Store

"We a had a great experience at Ashely furniture. Elias went above and beyond in helping in every need when it came to picking out our next bedroom set. He was able to go over every detail to make sure we were fully satisfied with our purchase as well as our payment plan. We highly recommend going to shop at Ashely furniture store and looking for their great employee Elias to help with your next purchase ."

"This was the first time we’ve ever visited an Ashley furniture store. As soon as we walked in, we were greeted by a gentleman name, Mike. I let Mike know exactly what I envisioned for my home and he directed me to an area with several options. He was very knowledgeable about each set of furniture, and exactly what it had to offer. Taking time out to explain to me everything. Not only did he know so much about the furniture. The store was huge and he knew where everything was. With Mike’s help me and my husband found the perfect living room set, coffee table set, and dinning room set within a hour. Thank you for such for a good experience and we will share with friends and family."

"Spent 5000 total on my purchase, didn’t receive my dining table nor my living room until a month later. When delivered items were incorrect due to our sales rep placing the order incorrect. Dinning table was assembled and was left un even to the floor and rocks side to side. Now we must wait another month to receive missing items. And to top it off payment is already due with an incomplete purchase! We do not recommend this store for furniture purchases. 1 STAR"

"My grandparents purchased a couch from this store, and it arrived broken. The cushions completely sink in when you sit. My grandparents have called Ashley Furniture 10 different times, and each customer representative has not resolved the issue. They have been dealing with this for months, and Ashley Furniture refuses to provide them with a replacement or refund. I personally called on behalf of my grandparents, and I was told there was nothing they could do. I would highly advise taking your business elsewhere, as both the furniture and customer service are not worth paying for."

"If I could give a zero I would. I have been trying to get a recliner fixed that was delivered to me BROKEN. They have a “no return policy” this includes exchanging the chair out for one that actually works. Remains in the reclined position. I requested a date in October this year to get it fixed, as I live only part time at this home, instead they closed out the ticket. Mailed the part twice, now can’t get fixed until December 2023. I bought this chair in May!! Will never buy from Ashley again. The hours I have spent on this I will never get back. Ridiculous! Update: 12/14/23…. The repair man came to fix my chair on Monday, Ashley has sent 4 parts here, none of them were the motor which Ashley requested he change out. Ashley said the distribution center would call me, they did not. They said they don’t have a protocol to pick up the wrong parts sent, another person told me the repair man would pick up the parts, he was in a car and drove here from Houston, they do not pick up Ashley parts. 20 different answers from 20 different people. Went to the location I bought nearly $4,000 worth of furniture from and was told “just call customer service”, duh. The extra parts are in huge boxes, I don’t have room for them. He told me the manager was not in, but yes, if I brought the parts to them they would take them. I did that today, no one helped me, they were laughing at me from the front window and recording me. I opened the door and said “you really think that it’s funny this has been going on since May, that Ashley can’t even send the correct parts that they won’t even pick I the parts sent by mistake or pay to have them disposed of!” Then I left and called Ashley again. I finally reached someone, Sierra, a supervisor that was helpful. In the meantime Ashley called the cops, and I was told to remove the boxes or I wound get a citation for littering. Even though Ashley sent all the wrong items I was told they were now my property. And because Ashley cares so much for their customers I was also told if I ever entered the store again I would be arrested for trespassing. So I didn’t leave the parking lot until Ashley agreed, after hours on the phone, to remove the boxes. They were not going back into my vehicle, I would have taken the citation and gone to court before that happened. I’m sure they would have been laughing and recording while I tried to lift the giant boxes into my car. Now I’m supposed to go pick out another chair, they no longer make the recliner I purchased, SURPRISE!!! But, if I go into the Pharr store I will be arrested!! Yeah, like I want to go in and be bullied snd victimized some more! The officer did say it’s okay to picket at the store, totally within my rights. My other option is to get a lawyer for the 7 months of Ashley hell. I just want to add that I have never ever experienced anything like this. They are bullies and now I’m expected to go to another store and pick out another chair? Why couldn’t they just do the right thing to begin with? FYI, just down the road is a Rooms To Go…. They are awesome, no issues at all when I got my sofa sleeper. Another update: Ashley is giving me a full price return and picking up the broken chair due to all the issues and how I was treated today in person at the store. PS I like how the “owner” only responds to good reviews, and zero issues trying to help a customer that’s having 7 months of issues, but instead calls the cops."