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Kroger
11701 South Sam Houston Parkway East, Houston, Texas, United States
About the Kroger
Kroger is a well-known supermarket chain located at 11701 South Sam Houston Parkway East in Houston, Texas. This institution offers a wide range of products and services including a bakery, florist, health and wellness products, liquor store, and a variety of fresh and packaged food items. With a commitment to providing quality products at affordable prices, Kroger is a one-stop shop for all your grocery and household needs. Whether you're looking for fresh produce, a bouquet of flowers, or a bottle of wine, Kroger has everything you need conveniently located under one roof.
Photos of Kroger
11701 S Sam Houston Pkwy E, Houston, TX 77089, United States
Opening hours of Kroger
Monday:
06:00 - 23:00
Tuesday:
06:00 - 23:00
Wednesday:
06:00 - 23:00
Thursday:
06:00 - 23:00
Friday:
06:00 - 23:00
Saturday:
06:00 - 23:00
Sunday:
06:00 - 23:00
Reviews of Kroger
"Cashier was nice but it took me forever to find stuff I need and that store, and then when I went to check out it didn't scan my products right and then the register froze and it took forever to try to fix it. I was just going to leave but then the lady said, "Let me ring you up at my station" and she did but I won't be going back there."
"I have been shopping here for years. I even had family that worked here back in the day. Now it seems so hard to get customer service. You can not get anyone behind the counter at the deli to acknowledge you, there are no cashiers, and the employees just seem like you being there is inconvenient. The only good thing about this store is the pharmacy. They are great!"
"If i could give less than 1 star, I would. I never complained about having to bring my own cart in from the outside. Nor have I complained when they have overcharged me for items. Nor do I complain when I have to walk through the ashtray (well, the employees taking a smoke break) to get get to the front door. I did not complain about the items that are still on the shelfs, but have expired. I was however, extremely annoyed when I asked for help from an employee, repeated and loudly only to be ignored because they could not hear me due to the airbud in their ear. I ended up having to crawl up on the shelf and get the item myself although help was 3-4 feet away. That issue, I did go to management with, but seems nothing changed to me. The most recent two incidents is what drove me away and I will never go back. This is what happened, The first encounter was with Katie at the customer service (wow, thats funny) booth, is when I went in and asked for assistance regarding previous visits receipt, She was the rudest, snottiest, ugliest customer service person, I have ever had an encounter with. I did ask for managements assistance and provided feedback regarding how she lacking in basic skills. So move ahead a few months and Katie is still there working which honestly blows my mind. If she has been this rude to me you know she has treated many others poorly as well. I had purchased a product which had expired when i bought it, so I sent my son back to return it. He returned back to the house with yet another expired product. I went back to Krogers on Thursday October 5, 2023 @ approximately 3:05pm in order to exchange the product a second time due to their incompetence. On my drive to Krogers I kept saying to myself, I hope its not Katie, Please don't be Katie. Well guess who it was? Yep, the rude and ugly Katie, to whom I explained the situation. When I was asked for my receipt, I asked to give me one second while I located it. She did not give me 30 seconds before she turned around to the people in line behind me and said...Next is line. I was livid. I had never felt so disrespected while visiting an establishment, as I did that day. I walked to the back found the product I needed that was not expired, then I walked by the cashier stations left the expired ones sitting there and walked out with the item I came in for. I will never, ever, ever be back in that store. They have been working on improving their store, They should have improved their staff first."
"I stopped by to pickup a couple items on sale. Unfortunately, the oscar mayer 28oz package of lunch meat didn't smell right. The date is good. I will be taking back to get a refund. Store is clean, everything I wanted was in stock and staff was friendly."
"This store is always a hot mess! Looking through these reviews, I see the same complaints year-after-year. They don't care, nothing changes! Check your dates, because they don't! Bring your own shopping cart in from the parking lot, because they don't! Go in the crowded exit door, because they lock the rest! Hold your breath on the sidewalk, because the employees are always clogging it up with smoke! Don't look at people the wrong way or they ask if you're stealing! The security "guards" are a joke, they're either outside playing on their phones or in a full conversation with the store's employees. I'm glad they raised prices to pay for that! I wish there was other options nearby! The only bright spot is the bakery. Everything always looks full and fresh!"
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