Kroger 239 West 20th Street, Houston, TX 77008

"Found this store by coincidence. This has to be the friendliness grocery store. I was looking for a seasonal drink and Timothy went way above and beyond helping me to locate it. Even at different stores. I was literally greeted by 3 different employees. Sound silly but this makes a difference. Keep doing a great job, your smile goes a long way. Thank you for everything you do."

"I went to pay my bills today at this location and you can tell we in a more nicer area. They are selling beautiful Christmas trees and some of the pine needles left a trail which are very slippery right at the front door. They have the most on time clean up man that came just as fast as I seen it he already had a whole mini street sweeper to clean it up I was impressed by how fast it was taken care of. That could've been a disaster but thanks to the amazing staff it wasn't a problem. As I was watching the man clean up the mess the lady at the customer service desk was having an issue with 2 customers. I don't think that it's appropriate it ask anyone for their ID if using a debit card that requires a 4 digit pin that is something that is stupid. But either way there was some sort of miscommunication between this lady and those customers prior to today so he was warning me about her service. I made the conclusion that the lady Victoria is a good worker with a calm friendly personality. She took care of my bills just fine even though she had just been yelled at in front of a room full of people. She maintained her voice level throughout the entire incident which I would not have been able to do that. The bill payment part was fast .The manager came over to speak with her about that happened and they maintained professional behavior. There was a worker who overheard the commotion and came to assist incase it escalated. He maintained his professionalism while still letting the 2 customers know don't be cursing at the workers. It was taken care of very well and I appreciate it because I was in a hurry. This location has some very good employees and Kroger really should be proud of that. They had cashier's ready and waiting to take customers. I already did my grocery shopping here before and they have a great Deli department and bakery. Definitely I will do my shopping and bill pay here. It feels like they actually care about people at this location."

"Easily the worst Kroger I've ever seen. Strange that such a store can exist in the Heights. You'd think they would have a cleaner store but it's absolute trash. Kroger keeping this location open was a big reason why I switched to 100% HEB. The fact they keep this store open is a direct reflection of Kroger's lack of integrity and uncaring attitude towards their customers. HEB actually seems to maintain a consistent effort across all their locations."

"Good sale! I am not a big fan of the digital coupons though. That never used to be. Our elderly not able to do all of that and they need the 10% rought back. Big company making big profits, you can make that change."

"While this location isn’t as large as others, it still has a nice neighborhood feel to it. Staff were very friendly and it was easy to find everything I needed. Also, they had an item that none of the HEBs, Walmarts, or Targets in the area had - which was rather relieving to finally find. Parking lot is also smaller and a bit crammed compared to other Kroger lots, but nothing of too big of consequence. Would definitely recommend if it’s the closest grocery store to you."