Spectrum Nail & Salon 5011 Highway 6, Missouri City, TX 77459

"Unsanitary nail tech who went back and forth between clients without washing hands and also went from pedicure on my feet to waxing my eyebrows without washing hands even when I mentioned it. She was also rushed and did a poor job on my nails and eyebrows. She even dropped the wax stick on my hair. My gel manicure is already bubbling and it has only been 2 hours! Waste of money. This was my 1st and last time going."

"The nail service is good, however this nail shop does not have good customer service and does not care about the customer. I have been coming here over a year. About 4 months ago, I broke a nail, and went to Spectrum for a repair. My clinician had a customer, and she apologized for the inconvenience but explained that she could not stop to repair my nail. I understood and went on vacation with a broken nail. Yesterday I showed up for my appointment, and my clinician stopped working on me to fix a nail for a client who did not have an appointment. I reminded the owner of how she refused to help me, but she showed favoritism to the other client. I will never bo back to that salon again."

"I had a terrible experience today and I’ve been coming here for ten years. BY GOD, as the quality decreased because this used to be the go to spot in Missouri city around 2012. They immediately rushed me to my chair when I told them I wanted a shellac manicure and a regular pedicure. They would not let me choose a color because they said they would bring me a selection to choose from which they never did. The lady cuts my cuticle. Which happens at places right? I get it. But the procedure on how she handled the situation was a health hazard. She put the neosporin on my blood wound directly from the tube itself and then screwed the cap back on! The one they use for every customer!!!! No cotton swab or anything. When I asked for a cotton swab so I could stop the bleeding she looked at me like it was pointless. I go to pay and usually they have a discount for cash which is like 5% but no one told me that changed. What pissed me off: is the fact I had no communication, couldn’t select my color because they never brought them to me. They just went based off what I said but like there’s 50 different shades of red that I wanted to select for myself. The place wouldn’t even give me their license number over the phone when I tried to ask for it because the manager acted like she had to ask the owner. It’s required by federal law to have posted so people can make complaints and she just didn’t want to give it to me over the phone. Will never be back. *edited: I called back after the owner contacted me to speak with a manager to make things right. They claimed there was no manager on duty and gave me such a hassle on the phone; I stand by never going back. What can I say? When the cats away, the mice play."

"I went in for a pedicure only, but I am flying to Jamaica, so I decided why not. Let’s do a manicure as well. I showed Stephen a picture of what I wanted and he exceeded my expectations. I am very pleased with my service. I was welcomed when I walked in. And I was thanked when I walked out. This is my third or fourth visit to this nail salon, and I am very pleased with my experiences."