Nails of America Aliana 10237 West Grand Parkway South, Richmond, TX 77407

"Great experience from the moment I walked in to the moment I left. I actually drove 20 minutes to get to this place. A friend of mine goes here and I swore she wore dip powder on her nails because they last forever! When she told me it was shellac, I had to try it out for myself. So from Sugar Land to Richmond I drove and man was it worth it! They sat me immediately in the manicure section. They have an extensive drink menu. You scan a QR code to pick your colors so you’re not fumbling through a bunch of nail swatches. They took their time hand filing off my last shellac job. No drill was ever picked up and I loved that! I could tell the thickness of this shellac job will definitely last two+ weeks. I’ve been so disappointed paying extra for shellac that only lasts 3-4 days before it starts chipping! This will most definitely be my new nail salon! I even tipped 2x more than I normally tip because of the time and care they took in doing my nails. Even though the salon was busy, I didn’t feel as if the nail tech was rushing to get to the next client like I feel at most other places."

"I come just to get acrylic on my big toes they give me a tech who walks in on the phone and moss her head barely says a word. So because I’m not getting full manicure and pedicure i get a terrible tech and terrible service. The place is super cute but the staff isn’t friendly at all. It feels like you’re being judged based on the services you’re getting. Regardless of what I’m Getting this time i could very well be a returning customer and refer friends. I will never be back."

"The worst customer service ever. I went to get my nails done (chrome). The lady clearly didn’t know what she was doing. Next day my nails had already chipped, which has never happened before. They told me to come in and get it fixed. I took time out of my schedule before the Thanksgiving holiday to get it fixed. Only for it to CHIP again after 2 days!!!!!! I called and again I was told to come in. They can fix it. I demanded they take my nails off and redo. And they refused. Manager was rude and not apologetic."

"This is by far my favorite nail salon. I’ve been getting my nails done here for about a year now. Staff is friendly, everything is clean, you get a complimentary drink, and they all around do a great job! They have tons of colors to choose from no matter what type or nails you get. Rachel did my nails today & did an outstanding job!! You can tell she really cares about her customers & making sure they leave happy. She was super helpful & friendly. I will be asking for Rachel from now on!"