Walmart Supercenter 2650 South State Highway 161, Grand Prairie, TX 75052

"I rushed to this Walmart tonight to get stuff that I desperately needed. I got to Walmart 15 mins before they close. Posted time says they close at 11pm. As I walk up to the door a Walmart employee tells me I can’t come in. She said the “boss” says we are done and closed the door on me. When I asked to speak with the manager she refused to let me speak with him and just ignored the few people that were outside also trying to get in. I kept asking her to let us talk to the manager but she refused. I could’ve easily went in got what I needed and been out without 5 mins. This is very disappointing and really terrible customer service. The manager should address this and stop closing the store before the posted closing time or change it so people don’t come to find a rude employee not letting them in. Video proof is attached."

"The pickup/delivery department is a joke. I ordered three things two of the items came in separate deliveries at separate times and the third items was claimed to be “attempted deliver” but was never done and canceled last min when the driver was 5 stops away. Tried contacting the store to hopefully be able to pick up item as said on the app I could do no answer. No answer through pickup/delivery, no answer through pharmacy, no answer at customer service. What’s the point of y’all having phones when nobody is going to answer? Tried canceling the order so I could order item through another company and I can’t cancel. Y’all truly need to do better with communication I live in the suburbs man so of course ain’t no way it was a dangerous area or couldn’t get to home because there’s no gate. I can’t get an answer as to why it wasn’t delivered when the truck was 5 stops away and it doesn’t close until 8pm."

"Bought a battery and one guy said we had to come back to get it installed then here comes Mr. Amador ready to assist. He’s truly a wonderful person. Thank you. Great Customer Service."

"I posted several times about this Walmart and keep telling myself that I will never come here again it's around 10:00 they don't close till 11:00 nobody will open any of the cabinets for the health and beauty products or in the camping section for the knives or anything else for that matter seems like they totally shut down it 10:00 and don't want to help find anything or open any of the cabinets huh"

"I am normally a big fan of visiting new walmarts.. this one however was the worst one I have ever seen. First I went to the bathrooms, plural because the first was so bad, the toilet seats were missing and a mirror was. I went to the back and the bathroom there had multiple types of flooring and sink faucets. The soap was out so they store used some? (See photo) The place was trashed and most associates I saw were walking around talking on the phone or talking in groups. (This is normally fine and I would think nothing of it bit this store had a lot of work to be done.) In the toys section there was one lego set stocked in five places, not one had the correct price and they were fully set so it wasn't a case of somebody setting one in the wrong spot. It is Jan, and there were summer supplies out (like mods with floats) which should not be out and or 85% of full price. The electronics department was probably the saddest part about it. It was empty to the point the sliding glass doors to protect items were gone. It is sad to say but the managers and associates at this location are not proud nor do they care about their store."