Flooring Warehouse,

1905 South Austin Avenue, Georgetown, TX 78626

"Buying here was a challenge. My sales person completely forgot our conversation, which led to several bumps. I had called on a weekend, heard kiddos, and tried to give grace, being she was a mom answering a phone call on the weekend. I do the same with my business. However, it seems everything we spoke about was forgotten. 1 - She forget our convo where I told her the sq ft. She asked again. And then I still had to correct the amount, even though I told her I was already accounting for waste. 2. She did not put in the estimate for an Austin delivery. Which is what I approved. She snuck it on the receiving sheet that it was customer pick up. 3. When I let them know I don't have the means to pick this up, she claims to not have any recollection of our conversation. Then she offered to get an Uber freight quote. 4. I never received notice it was ready. I had to reach out and follow up myself. Just a pretty cruddy experience all around. I get it, it's hard to answer the phone when kiddos are around. But at some point, it's a big cost to me now, for a problem I didn't cause. If you buy here, just be sure to get a very clear written trail of your conversations and shipping/receiving plan."

"Amber went above and beyond to make sure we got what we needed. She even went to another store to get the samples we needed to take home. True genuine care for customers young and old. We are so grateful to have found this place. Such a great selection of tiles and literally the nicest people most caring people we’ve done business with."

"I cannot say enough good things about Flooring Warehouse. After dealing with multiple poor contractors in the last few years, I had put off getting new floors because I didn’t want to deal with the stress and headache of yet another bad experience. I had been to a couple local flooring places, but it was just overwhelming with so many choices and not enough store help. After finally getting tired of the unsealed concrete we’d been living on, I searched yelp and came across Flooring Warehouse. They had great reviews, and I decided to stop in and check them out. Let me just say that Amber was a godsend. She was very knowledgeable and made me feel less overwhelmed by the whole process. She was also very patient with my many visits while searching for the perfect floor. I was nervous about biting the bullet because this was a one time purchase for us, and it had to be perfect. I took home 20+ samples over 3 months and still wasn’t set on any of them. During that time, Amber was great about checking in with me and informing me about sales going on. The last round of samples led to a winner, and we scheduled an install date that easily worked around my schedule. Install was nothing short of spectacular. It was a four day deal, and the team was wonderful about leaving the house in working order each night. They showed up when they said they would and worked hard all day long. Not a single issue. It’s so refreshing to have a project completed so flawlessly. The price was on par with other local stores, and I would have easily paid more for the results I received."

"Had my 11x11 room installed. They were flexible with having my own carpet unlike few other companies I contacted. They brought padding and other materials. I got the appointment real quick than expected. The carpeting was done nicely. I found their team very efficient organized and quick. Payment was done after the job was done. I found them reasonably priced that the others. Highly recommend them."

"Extremely happy with the whole experience! I had never had to deal with new floors in the past but Stephen Eubanks was wonderful! Not only was he very patient with me in my decision, he also gave me his undivided attention so I would be comfortable with the floors I chose. The crew of Alex and Manny were exceptional....They knew what they were doing, and did it well, very well. The floors are wonderful! The whole experience was a dream! Highly recommend Stephen and his artisan installation team! Perfection all the way around!"