Kroger

"I love Kroger. But in the years that I have shopped at this location, it’s seriously starting to suck. If you come in midday, only one of the self checkout areas is open & backed up into the deli & only one actual cashier. Ive gone to the produce section looking for something in the ad & asked an employee where said items may be only to be told, well they have hundreds of cases to stock so they may not have gotten to it yet. The isles are far too small & packed with displays making it almost impossible for people to even pass each other. Or like this morning when I went in for lunch meat. I went to the grab & go section but what I wanted wasn’t there. There was an employee in the deli so I headed there. Before I even made it to the counter she called out, I’m not open until 8. So, those of us that shop early are just out of luck? Today was not the 1st time I’ve ended up walking out without spending a dime. The Kroger marketplace locations are so much better. Unfortunately, there’s not one in Bedford. It may be time to go elsewhere."

"As I looked around at all the other elderly folks shopping here, I wondered how many are forced to pay the higher prices for some sale items, because they’re not technically savvy enough download a Kroger App to clip their digital coupons? I’m 62 and I waisted probably 30 minutes on my phone trying to download their app, set it up with activation code, create a profile, set up my store location, scroll through menu options, all while constantly having to delete addon sale marketing popups. Then after all that, I clipping the coupons that I needed was forced to a self-checkout because of the long line at the only manned register and rung up my items. After which, I could not find where to enter anything to retrieve my clipped coupons. When I finally got someone to help me, he took my phone and pulled up a bar code, from who knows where on the phone app and scanned it on checkout reader and said have a great day. He then quickly started to walk away where I responded, “great, now how am I going to be able to do what you just did next time”. When he turned around, I said never mind, there won’t be a next time."

"An employee punched me when I walked in the door & I had to file a police report. The manager didn't cooperate with police by sharing video of the incident or sharing contact information of the employee. Besides that, good location with good selection."

"Absolutely THE worst customer service for a pharmacy over the phone I have EVER had. I was on hold for over twenty minutes and continually put on hold. No one ever came on and apologized for continually putting me on hold. It was just "ring, BAM. . .hold", again and again and again. I understand being busy, but that is just rude and unprofessional. If I didn't have to get a particular Rx filled there, they would not ever have my business. It would have been a different story if someone had just picked up the phone, apologized, and said they were slammed at the moment. That, I would have appreciated and understood. But, noo. Absolutely terrible customer service."

"Went there today around noon. The lights were out in the deli and bakery. Nobody was available to help. The deli had also placed hot food to sit on the hot table all day so that they don’t have to serve you from the deli. Nobody wants to do their job here."