J&R's Ace Hardware 23678 Farm to Market Road 1314, Porter, TX 77365

"I want to say the customer service at J&R's AceHardware is outstanding. As I was walking in the casheirs greeting was warm and inviting thanks to Emma and Sherry. I want to give a special thanks and shout out to Alfred who went out of his way to help me find the right pieces I need to help me with my project. He went above and beyond and even fixed a piece that I brought in. It's great customer service. They treat you like a good friend, even like family thank you for the remarkable experience!"

"While I didn’t go in for hardware per se, the selection was impressive! Prices were competitive. Staff was very attentive. But the best part? The boutique items right at the front of the store. I found a post-Christmas sale and cleaned UP!"

"Sir in the back was super helpful with copying a key for me. Really appreciated his help. I stood in home depot for 20 min waiting on help but everyone said they couldn’t do it. Ace is the place!"

"Bought some 4in screws, when I got home to use them the very first screw snapped. Decided to go to Home Depot even though I was trying to save time to get some screws from there. And I had no issues with the Home Depot screws. The manager at Ace told me I was probably screwing them into something that wasn’t wood and that’s why it broke. So he said I couldn’t get a refund even though I had my receipt and it was not even a full 24hours before I had bought them. Terrible customer service. Just make the longer trip to Home Depot"

"Called and priced and checked availability on two items. The lady priced them and said they were available. Drove there to find zero of one item.. been out of stock for a long time.. and two damaged of the other I needed. Needed three of each, got none. Gave two stars as the lady in the store was so very nice and apologized several times. Had to drive on to Home Depot. But, I will give them another chance as nobody is perfect!"