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QDI Surfaces Porcelain Tile & Stone
5800 Centralcrest Street, Houston, Texas, United States
About the QDI Surfaces Porcelain Tile & Stone
QDI Surfaces Porcelain Tile & Stone is a premier home goods store located in Houston, Texas. We offer a wide selection of high-quality porcelain tiles and natural stone products for all your home improvement needs. Our showroom at 5800 Centralcrest Street showcases the latest trends in tile and stone design, with expert staff on hand to assist you in finding the perfect products for your project. Whether you're renovating your kitchen, bathroom, or outdoor living space, QDI Surfaces has the materials you need to create a beautiful and durable finish. Visit us today to explore our extensive collection and bring your design vision to life.
Photos of QDI Surfaces Porcelain Tile & Stone
5800 Centralcrest St, Houston, TX 77092, United States
Opening hours of QDI Surfaces Porcelain Tile & Stone
Monday:
07:30 - 16:30
Tuesday:
07:30 - 16:30
Wednesday:
07:30 - 16:30
Thursday:
07:30 - 16:30
Friday:
07:30 - 16:30
Saturday:
09:00 - 14:00
Sunday:
Closed
Reviews of QDI Surfaces Porcelain Tile & Stone
"We picked out stone pavers for our pool coping (with plans to buy 1,000 sq ft for the patio). Our pool company picked up and installed the coping, confirming the name of the pavers was correct. Upon installation, my wife noticed the color was way off. When my wife went back to QDI, they realized they had an old version of the paver in the showroom and samples that were given to us. She left with the understanding they would take care of it and make this right. My wife contacted them multiple days in a row after the visit for a resolution to no avail (no return calls/emails). I went to QDI personally to speak with Emre, the manager/owner I believe, and was told by the woman at the front he would get back with me. After politely stating I would wait in the showroom until he was available, she returned 10 minutes later to say Emre said he would take care of it and to have the pool installer contact him. He then offered the pool installer 30% off the next purchase of pool coping as we needed to replace the wrong color coping. This was unacceptable to me, so I emailed the front desk associate and Emre informing them. I also offered them the chance to make it right and fully replace the wrong color sold in error or I would need to take my business elsewhere. I never received a reply to my email. We ended up purchasing our stone from another company. Make sure you check the actual palate you will be receiving as ours wasn’t a “variation” of marble, it was a totally different marble. We take partial responsibility for not personally checking the stone before installation but we shouldn’t have had to if the company was actually providing the product that is in their showroom. This mistake cost us thousands of dollars between tile and labor to replace the wrong pavers, jokes on us I guess. I've attached a picture of the tile we selected (actual sample provided by QDI and in their showroom) next to the blue tile sold to us."
"QDI is a great business to work with. Everyone goes out of their way to make our customers have a great experience when they visit a showroom. They always have what we need for a project or they will work on getting it as soon as possible. Our salesperson Christine is always very helpful and goes above to meet our needs. The other two people we work with the most are Bethany and Stephanie and they always exceed our expectations."
"Christine has been nothing short of fantastic. She is always extremely quick to respond, is knowledgeable, and always makes certain that we have everything we need when we need it. I find that the quality of QDI products are much higher than many competitors, even though pricing is similar. I have been nothing but pleased with QDI, and will continue to source materials from here. I went to the grand opening of their slab yard and was incredibly impressed. The selection is just fantastic. There is a good mix of traditionally designed materials as well as many modern, design forward materials. Would strongly recommend you give them a shot to earn your business."
"Just left QDI and we are over the moon. Bethany helped us design our dream pool every step of the way. She was patient and not pushy, and helped us turn our ideas into reality. She was very knowledgeable of the products and how each choice makes a difference in your overall design."
"I had a great experience visiting QDI today. With a beautiful showroom and lots of choices, Bethany was able to quickly provide much needed guidance with selecting materials for our pool. She took note of our first and second choices and didn’t pressure for a final decision right away. Thank you for all your help and patience!"
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