Pump It Up 7164 Technology Drive, Frisco, TX 75033

"We had a shared birthday party and the kids had a wonderful time. The staff were courteous and the event was very organized. the pizza was real pizza not the fast food type. Recommend the glow in the dark option, the kids loved playing and dancing in the dark. Thank you for making our child’s day so special."

"The party started on time they were ready for us. had a cart ready to take things to and from the car which was great! The parties were kept separate from each other so your group had the jump space to yourself! We had 2 people assigned to our group and they took pictures of the party set up the party room and passed out the food. The pizza was good and brought in from a local pizza shop. At the end they packed up the food presents and decorations for us and walked everything out to our car. The whole experience was great and the add one were very reasonable and they let you bring your own packaged snacks drinks, and fruit platter and decorations which I really appreciated! Thank you!!"

"We had my younger child's birthday party in September at this venue. Organizing birthday parties could be stressful. But, we had a memorable experience at Pump It Up, Frisco. First up, I liked that they were prompt in their communication. They patiently and clearly explained the different choices we had and helped me pick the one that best suited our needs. They followed up 2-3 days before our event and ensured we were all set. I was able to create custom birthday invite based on one of their templates which was cool. They also had an option to sign the waiver ahead of time which made things smooth at the venue. On the day of the event, I liked that they were well organized. The equipment was all functioning well and the kids had a lot of fun. They also enjoyed the glow party! We always had at least two customer service specialists attending to the needs of the party. They were great at setting up the cake, the goodie bags and other stuff. They even helped carry all the gifts back to the car. Overall we had a great time at Pump It Up and thankful to them for making the event stress free for my family!"

"We had my kid’s 5th birthday last Friday. We don’t day it was the same experience what we saw with 2 other birthdays we went before. One of the big inflated bouncer collapsed in arena A. No attendant was there. We had to evacuate the kids playing inside that. We had to double make sure no kid underneath. The inflated bounces weren’t same in arena B. It will be nice if they are similar type of different ones if they wanted to swap but they were childish and just only bouncy slide was good for everyone. Where as some adventurers was there when we came for other kids before us. Which was good. Kevin was assigned to take pictures which I already selected to purchase in the package. We expected some decent pictures will be given for us so I didn’t pay a lot of attention to take pictures. May be he don’t have any photographic skills or what, the pictures were so dumb. No angle, no focus nothing. Our guests took much much better pictures and shared us. Waste of money for sure. Also in the party room, there use to be a TV and taken pictures were displayed to all the kids. kids would see themselves and celebrate it. But for our party no TV was there so where is the picture display?? I asked Sera she was ready to show me in the entrance TV/reception computer but I had to send off my guests at that time, so couldn’t go. While checkout, when I said the fact of no TV in party room to the receptionist, that guy seemed to be so careless and he said I’ll let them know, I’ll let them know. I don’t understand how would that help as if they don’t know that. Also a big drama for the TIP. we wanted to tip inperson to the host as they spent time with us. While checking when cashier mentioned me about adding TIP, I said we have tipped in cask to the host. He said no no you have to tip here and went and got the cash back from the hosts to us and made to tip in the bill which was kind of unprofessional. The whole cashier ( nov 3rd around 7:40pm) interaction for check out was so unpleasant. Pro: overall Sera and Kevin did good job throughout and in the party room. Special thanks to Sera for being there always. We are sorry that tip in cash was taken back by your receptionist. All kids of 4 to 5 years of age enjoyed throughout the party. Suggestion: if we want pizza that comes with the party package to be costumed, please give some room. One topping and stick to it is crazy even though we are ready to pay extra for toppings. Since parents also eat, it will be nice to consider extra topping for the package pizza."

"My boys just had their birthday party here and it was fantastic!! I highly recommend the glow party! The hosts set everything up and made sure I was happy with the party room prior to inviting our guests in. All we provided was the cake, cake topper, candles, juice boxes, chips and party favors. Highly recommend Pump It Up!!"