Sherwin-Williams Paint Store

"Updated review. Couldn't be a better location. Professional, friendly and fast service. Best Sherwin-Williams location! Quick and easy. Ordered online, ready quickly. Loaded in car, curbside."

"Excellent customer service!!! Several of the employees were helpful. My salesperson, Brianna provided exceptional customer service. She gave insightful tips on how to paint my door and good suggestions. Thank you, Universal City Sherwin Williams Team!"

"The lady who assisted me was very knowledgeable and helpful! There were so many options and she helped me and created the perfect color for my accent walls I will most definitely be back to purchase! Wonderful experience! Great choices!"

"Would give 0 stars if i could. This stores customer service is the worst I have seen. They dont bother to help you whatsoever just tell you how and what you need to do and not how they can help you. Going to try another Sherwin Williams store because the 2 ladies at this store that work the counter need to be in another form of service and not with homeowners and small request orders. They were horrible how they acted with my wife and with me and with color and brand information. Do yourself a big favor and drive a bit further to another store because this ones customer service is the lowest of low when it came to purchasing Sherwin Williams items. Never going to this store again."

"In the 20 years I’ve lived in the area, this is only the second time I’ve attempted to get serviced at the SW location on Pat Booker. Just like the first attempt, my second was just as disappointing. I assume that if you’re not a contractor, a regular homeowner are not as readily welcome. A heavy set young lady was talking to her associate as if I wasn’t standing there until I had to help her acknowledge I was there. Then she continued to talk down to making me. She then gestured to the young man to allow ,what seemed to be the manager lurking in the back, to jump in and for him to let the manager or the other associate deal with me. All I was asking for was for a specific paint that my builder advised me to by at SW. I was my mistake for going back to this business. This young lady was arrogant and just demeaning. It’s a shame my builder used SW and not PPG up the road. Those folks are pleasant and helpful, even when I may not know all the answers to their paint questions PPG looks to assist and find solutions. I will never again stop at this location and would not recommend any home owner to do so either. Horrible place."