Aqua-Tots Swim Schools North McAllen

"I registered my children for swimming lessons. Initially, there were errors in the registration process, resulting in incorrect amounts being charged. These were later rectified with a credit. However, the requested dates were not honored due to scheduling conflicts with makeup classes. As a result, we opted for a summer intensive program. Prior to the summer intensive, my children and I experienced a medical situation that was supported by documentation. Despite our efforts to reach out and provide this information, we did not receive a response for several months. Eventually, after persistent follow-up, including an inquiry made by my sister when she brought her daughter for lessons, a credit was issued after a three-month delay. Unfortunately, the credit was utilized to schedule makeup classes without our explicit consent. All of our credit was exhausted in this manner, and my children only attended the initial complimentary lesson without fully benefiting from the membership. Our attempts to communicate and resolve this issue have been met with unresponsiveness, with assurances of callbacks that never materialize and emails that go unanswered."

"This place is very poorly managed. From the very start it’s been a hassle, they never answer phones, their business hours online and on their door don’t match up with their true business hours. The staff are not knowledgeable in their plans, it took a while for us to even sign our daughter up because the staff member was confused about the plans. Lastly, they cancel without giving any prior notice, though they claim that they do. I had my 16 month old enrolled here and it’s not easy to pack up, get her ready, and drive to this place just to find out that they canceled. I was told that they would provide us with a free makeup class, but to their convenience the staff member couldn’t find any availability for this free makeup class. Overall, an unprofessional, disorganized business."

"My son is doing the fast track here and has completed week one. In that one week he has already picked up on a lot of tips to help him continue to use at pools. The staff are very nice and helpful. I love I get an email on how he's progressing each day. My tip is that there is a lot of kids going in and out of the pool area so you do have to make sure that your child is there right before their slot time and make sure you don't miss them starting without your child. I do want to note that my son has been eagerly trying to learn to swim on his own prior to the session starting but couldn't figure out how to get his body to move, or find the right rhythm with his legs, this class has been helping him with all of that in the first week."

"This place is the worst. If you want to waste your money, go right ahead. Everything they promise is a lie. They can’t keep their swimming instructors. My daughter had nothing but different coaches for an entire month and all the good coaches that are left only teach private classes. The general manager is probably the worst manager I’ve ever interacted with.She lacks empathy and should probably find a different job where she doesn’t interact with people. She called me and didn’t even listen to any of my complaints. She’s so delusional of how the place is actually running. My daughter has been there for 4 months and hasn’t progressed. $175 x4 months=$700 of no accountability. Still waiting for regional manager to call."

"Had to find an activity for the kids to keep them out of the heat and off of their devices so I brought them here!! The ladies at the front counter were always there to make changes and help out with the schedule we had. Only thing I would change is a bigger space for parent to hang out. Thank you all for the great summer!"