The Home Depot

"Curbside pickup at this store is a joke. Good luck finding a manager or anyone that even cares. Completed an online survey about the issues and no results or response! Time to switch to Lowes."

"Our Optimal Windows team always finds what we need at the Home Depot in Plano. They get a solid 5 stars from us! This place has a huge selection of supplies. No matter the project, we find the tools and materials easily. Plus, the store is well laid out. This makes shopping quick and easy. But what really makes this store great is the staff. They are friendly and know a lot. Whenever we have questions, they have the answers. They also give us tips that save us time. This is super helpful for our work. Shopping here is smooth every time. They have everything - from the newest tools to basic supplies. This means we can get back to work without any delays. The team at Home Depot in Plano cares about their customers. They make sure we find what we need fast. We rely on this Home Depot for our projects. Their good service and wide range make them a top choice for us. If you need building stuff or tools, we highly recommend this location"

"Customer Service is horrible. I called the store and asked if they have mini Cactus and mini Succlents. The person who answered did not even give me 5 seconds. She said I have to order stuff like this online. I have purchased these items in store, so I asked if there was someone who could check. The girl put me on hold without one word, she didn't say hold on or give me one seconds. She then picks the phone up and slams the phone down and hangs up in my face. This says a lot about Home Depot. This girl probably does this all the time. THIS PLACE HAS VERY POOR CUSTOMER SERVICE!"

"My recent visit to the local Home Depot was a delight, especially with the festive season around the corner. The door attendants’ warm welcome set the tone for an enjoyable shopping experience. I was impressed not only by their helpful attitude but also by the extensive Christmas section that boasted an impressive variety of decorations and supplies. What’s more, some of the prices were pleasantly marked down, making it even more exciting to shop for the holiday season. With the fantastic customer service and the vast selection at great prices, my visit to this Home Depot was truly memorable. I can’t wait to return and explore more of their offerings for my next project or holiday shopping spree"

"After many years of buying appliances from Home Depot it became an Impossible mission. Hours at the store , ten associates standing, all nice people but no one can help. Groups of 4-5 people talking among themselves, but ignoring the customer . Appliance sales person doesn’t know about appliances. He literally told me to choose online. I came because I needed advice, he said it is his first month. They had schedule measurements to buy an oven, which I understand, but you have to be available the entire day. They don’t install ovens without measurements. I measured the space and I also know what oven I have now, but again I understand why they want to measure. The time of measurement is selected by computer and if you can’t be there you have to pay cancellation fee. That’s odd. Had to make over 10 calls to get a refund (for measurements that I was changed for but impossible to schedule ). The hang on on me of 90 percent of my calls. Disappointed. Tried for three straight days till I gave up. /// Trying this again. They helped me a lot when needing to paint a parking lot for my son and when I was buying wood for a project ."