Heaton's,

495 Marion Road, Princeton, KY 42445

"The lady at the counter that’s there almost every morning is very rude, she mumbles and acts as if she couldn’t care less to be there. She forgot to give us our tea, and when asked for it(we were in the drive through) she sighed and rolled her eyes. The food is good but the tea she gave us was soured and it tasted like they hadn’t cleaned the tea canister in days. She snatched our card and when told us the total, we couldn’t hear what she said and closed the window halfway through talking. The service is terrible. And this is not the first time it’s happened. I’ve not said anything here yet because I figured maybe she was just having a bad day, but it’s every single time i go there."

"Negative Outweighed Positive. 1 star for customer treatment. Rude, racist waitress did not want to serve a black customer! WHY IS THIS ACCEPTABLE? 3 stars for food. * Walls have ears. Customers hear, see and most do not appreciate THAT type of treatment."

"The best pulled pork BBQ you'll find- Highly recommend a visit!"

"Food was good but service was not friendly. When saying “Thank you” after ordering and when receiving food the response was “Uh Huh” by one of the employees. You could tell she didn’t want to be there. I believe that employee did leave while we were there and was replaced by an employee with a much friendlier demeanor. I love their BBQ sauce!"

"Editing my review from 5 stars to 1 because the food was amazing the first time I got BBQ chicken from there. It was simply delicious. However, this time I got two 1/2 rack rib plates which were either old ribs or just really overcooked ribs or both. Either way they were hard and dried out. And at $14/plate for 2 plates to be garbage, nah. The 2 oz cup of baked beans were delicious. My onion rings were burned so badly some of them had black on them. It was noticeable enough they should have thrown them out. I got cheese sticks as a side which was $1 more which would have been fine except you literally get 3 cheese sticks. The fries were somehow overcooked and soggy. The food should have never made it past the trashcan. I really loved this place despite the negative comments. My first experience was wonderful. Sweet and caring staff. To today which was a 180! Unprofessional and hateful personnel. Will NOT be going back at all. I get everything is expensive and has gone up, but I refuse to pay over $30 for food we can't even eat. That's crazy."