El Paso Public Library Irving Schwartz Branch

"I realized really quickly why this library is always so empty, the employees scare and push people out the door. I’ve had them tell me they’re closing well before closing time, they’re the most unwelcoming staff I’ve ever dealt with. They obviously hate what they do. Please address it, it is not fair to the community."

"Horrible people to represent the public libraries. Went to make copies. Simple. They were supposed to close at 6. Arrived 12 minutes til 6. Was greeted as I walked in. Asked to make 3 copies. Would take less than 2 minutes. The young man behind the customer service desk advised me that they were closed. I pointed out that I had more than ten minutes and assured him I would need less than 2. He seemed annoyed and advised me again that they were closed. That's fine. Next time we will go elsewhere. Service at this location has really gone down the toilet since the year began. The young ladies running the show last year were so helpful and were always willing to go out of their way. Should bring them back. I cant be the only one who's noticed the dramatic drop in standards."

"I just love the library but the customer service is very blah. No smiles. The librarian in the computer room was helpful. She showed me how to make copies using the new payment method."

"This is a very nice library. It’s clean. Well lit. Aisles are labeled so it’s easy to find authors or books. I look forward to visiting each time I need a new book. The selection of books is good and if they don’t have one that I want I put it on hold and it’s transferred from another branch. The staff is great! They’re so friendly and always helpful. It’s just a real pleasant experience. Thank you."

"Love this library, especially the staff in kids craft program are so patient and friendly! Thank you!"