Staybridge Suites Lubbock - University Area, an IHG Hotel
2515 19th Street, Lubbock, Texas, United States
About the Staybridge Suites Lubbock - University Area, an IHG Hotel
Staybridge Suites Lubbock - University Area, an IHG Hotel, is a modern and comfortable lodging option located at 2515 19th Street in Lubbock, Texas, United States. Situated near the university area, this hotel offers spacious suites with fully equipped kitchens, perfect for extended stays or short visits. Guests can enjoy amenities such as a complimentary breakfast buffet, a fitness center, a business center, and an outdoor pool. The hotel's convenient location provides easy access to local attractions, restaurants, and shopping options. Whether traveling for business or leisure, Staybridge Suites Lubbock offers a welcoming and convenient stay for all guests.
Photos of Staybridge Suites Lubbock - University Area, an IHG Hotel
2515 19th St, Lubbock, TX 79410, United States
Reviews of Staybridge Suites Lubbock - University Area, an IHG Hotel
"We stayed here at the STAYBRIDGE SUITES IN LUBBOCK on Saturday March 2nd. We checked in around 4:30 or so. The girl working the front desk was EXTREMELY RUDE AND DISRESPECTFUL.I wish I would have gotten her name.Extremely heavy,brown hair pulled up in a bun with glasses and the personality of a ROCK.We travel all over the UNITED STATES and one of the dirtiest bathrooms I've been too.Needs a good scrubbing.We were in town for a golf tournament for our granddaughter and a basketball tournament for our grandson.Definitely needs a total makeover and good cleaning.I wouldn't recommend anyone staying there because it was terrible.The front desk lady needs to stay home if she is that miserable at her job......we definitely won't be back and I will inform other people not to stay there.Breakfast wasn't ready on time Sunday morning....had to ask for a toaster to cook cold bread and bagels.....had to go get toaster out of cabinet,had to ask where the cups plates,bowls,were.....had not been put out.Milk machine wasn't working and was stopped up. Breakfast was a JOKE.... I CAN UNDERSTAND WHY IT WAS FREE.... NOT MUCH WAS PUT OUT FOR QUITE AWHILE...."
"3-Star Hotel? What a joke. I've been in a LOT of hotels and conference venues. Avoid this place at all costs. Unfinished components of the rooms, it looks like whatever closet door that once existed was ripped from the wall. The HVAC units are OLD, DIRTY, and FALLING APART. I am not kidding. They are also loud and noisy in a way that feels cheap and defective. The thermostats are from the 90s. There are huge gaps under the door. So much for privacy. Burn marks on the duvet cover. Random dishes in the cupboards, and who knows if they're even clean when you arrive. Electrical outlets are loose and can't hold a plug. Other outlets are loose and shaky in the wall. One of the bedside lamps is literally falling apart and falling over. The shower head is filthy and dated, and sprays water all over the floor. The bathroom sink DOES NOT DRAIN. It is absolutely disgusting. I reported this 3 days ago, and 3 days have gone by with nothing done. You will find reviews of this same thing happening to people 6 months before I arrived, at least. It is completely unacceptable. I don't want to read your "apology" reply to this review, management, I want you to do your jobs. To anyone else reading this, spare yourself this garbage and go stay at the Overton. Everything about this place screams "landlord special". They are very clearly scraping by with minimal input into the facility while taking people's money. The rooms have a dishwasher. I will bet on my unborn first child's life that the filters in there have never been cleaned. I called IHG Customer Relations to tell them about this, and the rep muted the call and left the line open. Down to 1 star. There are stains all over the curtains. Read the other reviews. This has been going on for months and months. "How would you describe the hotel"? Haggard, dilapidated, and unclean. If this were a trip with my family, I would be furious."
"Here on business and I stay in extended stay hotels all the time so I go by the cleanliness and service. The staff has been amazing. Breakfast, social hours, help from the front desk. Yes, the hotel is not brand new, but not ancient either."
"Love this place ,very clean , slept very good . bathroom was clean,very happy with the room.We didn't have time to do any kind of activity at your hotel but we enjoyed the time we were there.The breakfast was great !! When we go back to Lubbock we will definitely stay there again.Thank you a wonderful experience staying there."
"We got the TTPA rate for the weekend, but we paid way to much for an absolutely disgusting room. When we arrived, it didn’t seem too bad but they had the AC set at 65. We quickly unloaded & turned up the AC and then headed out to see our daughter. When we returned late that evening, the room smelled like a wet dog. We didn’t bring a dog & they insisted at the front desk that they don’t allow dogs on that floor. Definitely a lie because I had to clean up dog food in the bathroom. They had no other rooms and no manager here at the time. We also discovered that the bathtub would not drain properly. They told us they would come in and clean it Saturday really well while we were at the game. Another lie because they did not clean it at all. We’ve stayed in some great hotels and some not so great ones but this is one of the worst. And all they offered us was if we left Saturday they would not charge us for Saturday night or points which we don’t want at all. We even bought a diffuser to help mask the smell for the 2 nights. Luckily we were gone most of Saturday. There were also stains all over the curtains & the bedskirt. So beware - it’s close to campus but not worth it at all."
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