Panda Express 7670 Katy Freeway, Houston, TX 77024

"I went there 02/17/24 around 9:05 and looked at the menu to see what I wanted and then I proceeded to make my order and I questioned the server about how many shrimp comes on an order. Getting to the cash register to ring me up the security system goes off and the server steps back and look up at the camera and says, "I am ok" I am looking like WTH and the server cashier looks at me and says, "They just trying to keep it safe around here." I am looking around to see where a possible threat could be and there is only 2 couples in the dining are and me at the cashier ringing up. I sat down to eat my food thinking about DAMN did I just get racial profiled as being a threat to this establishment? Sitting there eating my food I find this very long hair wrapped around one of my shrimp and I take it to the cashier to show him and the the asian guy that had just fixed his plate of food took my plate so aggressively spilled my plate of food onto his plate of food and they fixed me a new plate of food and this time it was made with none of that magical movement of the scoop. Now I am sitting down starting to eat again still thinking about that security system profiling and I see 2 people come in that look a bit shabby that might be seen as a robber or something and that thing didn't go off. So now I am asking myself do this thing go off on black people who wearing clothes to stay warm because we working outside in the cold air and choose to come into this establishment to spend our money to get a bite to eat? On the next day 02/18/24 I called store #1554 to ask about who controls their security monitoring and why was I profiled the manager said he dont have any control over the security monitoring and he gave me the number to the corporate office. I called them to ask about getting in touch with their security company (interface) and no one seems to have a number to make contact with them so I filed a claim and emailed them my receipt for my purchase of $15.48 and I am waiting to hear back from them. I explained to them that refunding my money for the meal does not fix this problem of racial profiling someone this has to be fixed and I intend to go the distance. Since they have security that see everything and can hear everything then this whole situation should be on video and audio."

"The evening staff was patient with first time customers. The interior was clean prior to the dinner rush. Decent sized parking lot."

"Cheap Chinese food on the go here. I love Panda Express. It is very good for what it is. The food is tasty. It’s fresh. There are lots of options. The price is right. What’s not to like about this place. I recommend using the app to get points and to order ahead so you don’t have to wait in line. There is no drive through here either."

"This is the 7670 Katy Fwy location. Today when i walked in, i saw the manager and an employee preparing food without gloves. The manager came from the back and just started to pick up spoons and plates with his bare hands. He then proceeded to cut and prepare chicken with his bare hands. In the photo he is shown gripping and using the the knife with no gloves. After the food is prepared money is being handled by the same person and not once did anyone wash their hands. The manager is the man in the black. Completely unsanitary and I won’t be returning."

"Panda Express is a well established franchise with its own take on Chinese food. There is a love-hate relationship with this chain due to it’s inconsistent food offering and I can second that thought. I’ve been to this particular Panda Express quite a few times now, mostly for to-go lunches. My typical order consists of rice and 2 entrees (a plate) and most of the times it would be string bean chicken and kung pao chicken (since they are wok smart options, more on this later). However, I’ve also tried some of the other options; sesame chicken breast, orange chicken, grilled teriyaki chicken and honey-walnut shrimp. All these other options are high on calories, so I’d consider balancing entrees with one wok smart at the very least. They also server plain rice with super greens (broccoli) which would cater the needs for a few. Talking about the restaurant itself, it’s decently big with plenty of seating area. The ordering process is simple and you can try on the entrees before ordering. The food quantity is abundant, they have wok smart options (which are less calorie dense) along with appetizers like spring rolls and drinks (fountain drinks mostly). One thing to note, they tack a premium on the shrimp so please do taste it before ordering it, it has this sweet flavor which won’t appeal to the masses. The inconsistency comes from the fact that sometimes there is a lack of quality control; instances being half done rice or the lack of flavor in some entrees or the meat being extra chewy, which is disappointing, but I guess no restaurant is perfect. Panda Express is a casual Americanized Chinese food restaurant with plenty of options. They try to serve people from both sides of the table; healthy, calorie conscious folks with their wok smart foods, to the ones who simply want to enjoy some delicious sweet-savory food. The staff here is great and the restaurant is clean and spacious. An easy restaurant to recommend."