Plantation Place Fine Gifts & Embroidery 303 North 12th Street, Murray, KY 42071

"Very disappointing experience. (1) The item purchased (a white clay planter, $130 total) was not as shown in the picture. I emailed to confirm that it was like the picture before purchasing. The photo was the new pot with light antiquing; what was sent had a lot of deep discoloration and dark scuffs that were not disclosed. BTW, I have another of the exact planter, so I know what it looks like. (2) The item was smashed in shipment. When I contacted the store, I was pretty coldly dismissed with "File a claim with UPS." (3) I filed a claim and heard nothing for 5 weeks. The UPS website kept saying the shipper had been contacted and they could update me, so I called Plantation Place a number of times. The manager was never available - in meetings, out for the day, with clients. Each time, I briefly explained why I was calling, and I just wanted an update. No call back. Finally the local Murry UPS store contacted me and weeks after that, I finally got a refund check. It turned out Plantation Place was not the "shipper" referred to on the UPS website, it was the local UPS store. Plantation Place could have just explained to me in 60 seconds or less, but no, they just didn't respond. Miserable experience. Most importantly, the condition of the item was seriously misrepresented by the picture on line, although they were also completely unhelpful once the item arrived broken. I hate to post a negative review of a small business, but unfortunately this is the truth. The transaction should have been handled differently on many levels. I was told the by manager of the Murray UPS store they have been respected in the community for a long time, so I hope this was just a bad one-off situation."

"Good variety!"

"Staff is very nice and helpful. I went there to get a volcano candle for a Christmas gift."

"Best selection, customer service and their wrapping is THE best!"