LL Flooring 2008 South Soncy Road, Amarillo, TX 79124

"I called LL flooring to see about buying some white oak hardwood, I placed my order for what I thought was standard white oak hardwood, what I got was utility grade red oak that was 80% scrap. I should have asked for a refund right then when it came in but I don’t have an eye for it being it was my first time to buy hardwood. I was also charged $2.50 a square foot when utility is commonly sold in the $1 range because it is almost completely useless except for firewood. I just think y’all need to be more clear on if you are trying to push a utility grade product to someone calling looking for standard white oak you need to let them know what they are buying."

"My husband and I were very impressed with the associates who assisted us at LL Flooring. Daniela and Sarah are very knowledgeable as well as gracious and helpful. Prices were competitive for a good product. The store manager needs to train employees of other businesses in customer service!"

"Great service (especially Sarah), great product (click together vinyl flooring), and great price (got a discount for a rental unit). Highly recommend!"

"The level of customer service was phenominal. I can't remember the guys name who helped us but he was absolutley fantastic. I told him our budget and what we were looking for and he did everything he could to help us get what we needed. When we left we felt appreciated as a customer and so thankful for the help."

"Amarillo Lumber Liquidators caused many problems. I hired them to install flooring in my Airbnb home. The 2-3 day job turned into a 3.5 MONTH job. Their mistakes cost me thousands of dollars, as I had to shut down my Airbnb business to accommodate their constant mistakes. They lied to me many times, argued with me and blamed me for mistakes, and stopped communicating with me before the job was complete. They took my money and left me with a mess of a home/business. I bought flooring from them and they arranged the installation. They brought a guy to my home who did not know how to do the job. The guy then hired 2 strangers from Facebook who had not once installed floors. They ruined the floor when they laid the floor 4 times, messing up each time. Amarillo Lumber Liquidators fired the crew after poor work. I even have pictures of a guy from this crew walking in my home smoking cigarettes. Many mistakes were made. A 2nd crew came in to fix my floor, but the the floor was scratched and ruined from the first crews mistakes. I fought and negotiated with corporate after the Amarillo store stopped communicating with me. Amarillo Lumber Liquidators did not have the skill set to help fix the many problems. They refused to help me and continued to lie about the job. Corporate and I negotiated for weeks, which ended in agreement of them paying me around $3800 for the many mistakes, plus they would install a new floor. The floor was laid, but they did not refund me my money Not only did Amarillo Lumber Liquidators lie to me and provide poor service, corporate Lumber Liquidators did the same. Corporate will not return my emails and calls. Run far away from Amarillo Lumber Liquidators. They took my money and refused to help me when their mistake became too stressful to fix."