Panda Express

"I've seen a few of the other reviews and I'm happy for those that have given this location a 5 star rating. Unfortunately, we did not recieve that kind of great service or those beautiful plates with all the plentiful food on them. We are not from New Braunfels. As enjoying ourselves we hadn't eaten dinner and happened to stop at this particular Panda Express, this happened at approximately an hour or hour and a half before closing, seemed alittle chaotic. However, payed no attention to what was going on prior to our arrival. When we were almost up I happened to look at the food displayed and there was 4 pots already empty but still in the warmer. Thinking to myself they should be setting out new pots of freshly cooked food any minute. Which they did put 2 different pots in. We go up to order I love the rice, this rice was so dry I knew I probably would be better off ordering the same as my husband the noodles and as this worker looks at me then in the bowl he notices that the bowl is already almost empty. He then turns to the drive thru young lady and says "what am I going to do when there is not anymore". She replies as she's looking at me but facing him "it should be slowing down by now so just tell them it's a 15-20 minute wait, they will usually will order something else". Please keep in mind, there are still customers in line and the drive thru. As she would very often with her no gloves come from the drive thru and snatch the spoon from the server who is serving the dine in customers and proceed to make plates for the drive thru. This made me very upset and angry. I continue to order my food and my side dish was one no longer available. I then ask how long do you think it will be, to another server? His reply "10-15 minutes", he says "we probably will not be making anymore after that. Because if it's not all gone, we will just have to throw it away". I replied to him "don't worry about it I'll just order something else", trying to keep the peace. I understand what in tales with fast food and paying customers but this is so unexceptable! This gentalmen also ordering after us explained that this usually happens to him or his crew when his work brings him to the area. I thanked him for his input. We sat on one of all the dirty tables at this location eating cabbage,celery, a few noodles and orange chicken with a burnt chicken egg roll. I was contemplating on whether or not to write a review I wished I could of shortened the whole cinario but I just could not share my experience at this location and let this continue to happen. I wished I would of taken pictures but I was just so angry I didn't even enjoy my food or have an appetite."

"Went at 1:30pm, lunch rush "was over"... Almost no line inside, but NO ENTREES either. Almost 90% of all entrees were OUT. they had plenty of rice and lo mein, but had to wait a while for the manager to bust out some entrees in the wok. Manager was cooking as fast as he could, but I guess they got hit pretty hard earlier, as they had almost nothing in the way of entrees available. I've seen two and three people in the kitchen cooking previous visits, maybe they were short staffed. Manager was busting his butt trying to keep up. The fried rice tasted "off" this visit... Had a "somebody was smoking cigarettes while cooking" weird taste to it... Bejing beef was good, orange chicken was FRESH and good once I got it. Guess I caught them at a bad time, it's normally not like this. I get it, it happens. I'll be back again."

"I love panda express! The delicious American style food with delicious chicken (or beef) and rice (or noodles). I was a little disappointed with the service at this trip. Overall, I know they did the best they could. It was lunch hour and I've been cursed with a food allergy. But it isn't a fun feeling to get the impression that you're a nuisance due to having to look up ingredients and talk to the cook about cross contamination. I get it. I probably was a nuisance. So overall, great place. Just maybe find a different location if you are one of those people who has to look up all the ingredients, etc. :)"

"Wonderful food like always. Everything was great, always the same taste and even they're busy very good service. Wonderful staff."

"My first time there. The drive-thru was busy but we went inside. Git the food fast and it was good. Wish they had plain brown rice instead if only fried rice. I got the honey walnut shrimp and it was great. The bowl size was plenty for me. Next time I'm going to try the orange chicken."