Joe Myers Kia Service 16484 Northwest Freeway, Houston, TX 77040

"Zach was great! I dropped my car off on a Friday & it was ready on Wednesday. That definitely beat the 6-8 weeks I was quoted. Zach updated me every day on what was going on with my car & asked me for permission before making moves. He was also friendly. Awesome customer service.. thanks so much!"

"Thank you Mark and the Joe Myers service team. Service was great. I appreciate all your effort in getting me fixed up today!"

"Worst Experience. I've been their customer for 7 years. For 5 years, I always felt welcomed. Friendly advisors used to communicate very well, solve problems, and give customers good options. But today (after some other bad experiences), I came to the conclusion that I would never go there again. I took my car to replace the ABS sensor. I had a quote from a while ago, and I knew that labor cost is going to be different now. The advisor asked me if I had a quote, and I explained. He took my car inside the repair section. When he brought the car back with the invoice, the labor cost was 2.8 times of the previous price, which I had already told him. Without any kind of communication, now I had to pay in order to get my car back. After I reminded him of the conversation we had, he gave me a discount and assured me that when I bring the previous quote, he's gonna refund the difference (and he already knew that the quote belongs to a while ago). I went home and brought the quote, but now the other advisor started giving me irrelevant reasons for not issuing any refund!!! Even the advisor that I spoke with denied what he said and the promise he made. It was only about two hours later, and based on what he said, I drove over 15 miles back home, drove another 15 miles to the store, and now carelessly, they act as if what I say is not true!!! Wose of anything else were contradictory statements they were giving me to convince me. This way of customer service will ruin the store reputation; it definitely will. You have lost an old-time customer and dozens more that I have referred. You probably don't care; but you will see its consequences soon if you don't change your way."

"Super frustrated!! Purchased a new Telluride EX a few months ago and got the super comprehensive maintenance and service warranties because I hate car stuff and I’m a busy working mom to a toddler. Got what started as a large chip with a small crack in my windshield. After MANY unanswered calls to service department and dealership, unanswered messages and even a call to the sales associate who sold me the vehicle, I scheduled an appointment online. When I arrived, I was notified that warranty repairs would be handled directly through the warranty company not the dealership… which would have been amazing to know before schlepping a 2 year old to the dealership… and before the small crack which could have been repaired turned into half my windshield which now has to be replaced. The service department helpfully provided the number for the warranty company, who informed me that my plan only covers windshield repairs, not replacements… apparently NOT so super comprehensive… and extra frustrating as it was initially repairable! I recognize I could have reviewed the warranty info, but after spending this kind of money, I expected to be able to get someone on the phone who could walk through things with me. Definitely regretting the switch from Lexus and their amazing customer service!!"