Caliber Collision 13649 Frontage Road, San Antonio, TX 78249

"I'll be honest, based on some of the other reviews, I was expecting some kind of an issue when taking my car in. Well thankfully I was wrong. I can't think of anything that could have been better. They were constantly in communication with me via text, giving me updates on my car's progress. I was expecting be without my car for at least 2-3 weeks. It was done in 9 days. Seriously, everything was top notch. My service advisor was Enrique, and he did a magnificent job. Thank you, Caliber, and extra thanks to Enrique. You guys knocked it out of the park on this one!"

"I can't rate their work because my car was totaled out but I can rate the two receptionists who caused undue delays in the resolution of my claim. Mercedes scheduled me on the wrong day which delayed my estimate by a few weeks. Instead of owning up to her mistake, she proved it by recalling the day I had told her I couldn't do it because of a doctors appointment. She actually scheduled me on that day instead of the day we had agreed on. After arguing about that and refusing to honor the agreed upon date, she claimed that I had not assigned the USAA claim to Caliber and that they couldn't proceed until I did. A few minutes of arguing later and she realized she had gotten the claim number wrong. You mean like you got my appointment wrong? There were no apologies. When I finally was able to drop the vehicle off I witnessed her and Skye arguing with another customer over something that was above her pay grade. The customer asked to speak to a manager and they refused until finally someone heard and came from the back and resolved the issue. Finally, it comes time to get paid by the insurance. I had to release the vehicle to be towed to salvage/auction which I did and notified Mercedes to note this and to let my service advisor know. True to form, the message did not get passed on. I received a call that Caliber wouldn't release it so I had to call again. I would not use Caliber again or recommend them to friends based on this experience.My service advisor, Rey, was good and communicated well."

"I have had two good experiences with the Caliber Collision at this location but the last one has ensured I will NEVER return. My hummer was totalled after I was told there were two parts that were no longer made. I was hit so I used his insurance (Farmer's) and we were assigned to Carlos. Farmer's gave me tbe option of getting X amount of money and I give them the hummer. The second option was I get a restoration company to fix it and they give me less. I wanted to keep my Hummer but I could not make a decision until the restoration place looked at it. They picked it up only to find the 2 parts that could not be ordered, the fender and the the front grill were missing. My husband called Carlos and asked him why the spare was on the hummer. We had spent $2,500 3 weeks before on new wheels and tires and it was somewhat apart. He told him the spare was on the car because they were going to send the tire out and once totalled they don't put them back together. After the restoration guy told us all the parts were not there, my husband called the manger who told him the parts were in the back of the hummer. He told the manager 3 parts were missing and the manager went to the back to talk to the technician. The manager was told the parts were thrown away. The manager relayed this to my husband who said, "why would u put the cart before the horse and check with the owners". At this point the manager froze and said nothing. My husband told him the restoration guy would be there after work to get the front grill which was the only part they did not thrown away. Now instead of just fixing the parts they are having to scour junk yards in the US for these parts, including one they could order. Who knows how long it will take to find these parts. I have to turn in the rental so how long will I be without a car? NEVER AGAIN NEVER"

"For all my car/ body work, I have always used Caliber Collision for the job; their customer service and work performed always exceeds my expectations. But this particular location went above and beyond the past experiences. Bobby kept me updated throughout the process, worked diligently to get my car back to me in a timely manner, responded immediately to all my texts, communicated in the manner that was convenient for my work, and busted his tail to get my car back to me by end of business day on Friday so I didn't have to suffer a rental for the weekend. Incredibly impressed!!! Thank you!!!"

"⭐️⭐️⭐️⭐️⭐️ I recently had the pleasure of bringing my Infiniti QX80 to Caliber Collision, and I must say, the experience was nothing short of excellent! From start to finish, I received top-notch service and expert care that surpassed all my expectations. First and foremost, I would like to express my heartfelt gratitude to my exceptional Service Advisor, Enrique Mesemberg. From the moment I walked through the doors, Enrique greeted me with a warm smile and a genuine willingness to assist. His professionalism and extensive knowledge about my vehicle were truly impressive. He took the time to thoroughly explain the repair process, addressing all my concerns and ensuring I was kept informed at every step along the way. Enrique's dedication to providing outstanding customer service was evident throughout the entire process. He consistently went above and beyond to ensure my experience was seamless and stress-free. His attention to detail and personalized approach made me feel valued as a customer. It was evident that he genuinely cared about my satisfaction and took pride in his work. The repair work conducted on my Infiniti QX80 was flawless. The skilled technicians at Caliber Collision showcased their expertise and craftsmanship, restoring my vehicle to its pre-accident condition. The quality of their work exceeded my expectations, and I couldn't be happier with the final result. My QX80 looks as good as new, and I have Caliber Collision to thank for that. Moreover, the entire staff at Caliber Collision exhibited a high level of professionalism and a commitment to excellence. The facility was well-maintained and organized, reflecting their dedication to delivering exceptional service. The team worked efficiently to ensure my repairs were completed in a timely manner, without compromising on quality. I highly recommend Caliber Collision to anyone in need of automotive repair services. Their team, led by the outstanding Service Advisor Enrique Mesemberg, is truly exceptional. Whether it's a minor repair or a more extensive restoration, they possess the knowledge, expertise, and dedication to get the job done right. Thank you, Caliber Collision, for your outstanding service and for turning a stressful situation into a positive and memorable experience. I am grateful for the excellent work done on my Infiniti QX80 and the exceptional customer care provided by Enrique Mesemberg. You have gained a loyal customer, and I will not hesitate to refer friends and family to your establishment. Kudos to Caliber Collision and Enrique Mesemberg for setting the bar high in the automotive repair industry! Check out before and after photos. Sincerely, [Alfio Veasey"