John's Japanese Auto Repair

"Very poor communication. Made me purchase parts I didn’t need. Machanic was clueless and couldn’t answer questions about my car."

"Omg! I am super excited while writing this review. John's Japanese Auto are super good at what they do. They fixed oil leaking on our SUV LX 470 and smoking. We went to several places but they couldn't diagnoses the problem. I am official recommending them to all my friends and family members. Thank you again."

"I just had my oil changed in this shop and I’ve had a pretty good experience with it. They changed it pretty quickly and the workers are very friendly. Normally when I do work with my car, I get bad experiences from workers attitudes but this one is really friendly and fair prices. Always support your local business shops :)"

"I don't like reviewing negatively towards businesses, as I understand this could be a factor for where people go and do their businesses, so I review this place with careful consideration. This was my experience with this place, I had a vehicle that would not start, in fact, the problems began with struggling to crank. I ruled out that it most likely wasn't the battery as it was replaced a year and a half ago. I thought it could probably be a starter issue, so when I explained to the front end person, she said to leave the vehicle with them and they'll investigate. I left, and in about an hour received a call from them saying they found the issue being some loose cables going to the battery. I thought this was probably good news if that's the only issues to why my vehicle struggled to turn on. When I came back to the shop and pick it up, I continued to troubleshoot the vehicle because as much as I wanted to believe it was a minor issue, I wanted to really be sure. The issue remained the same. I had asked the front end person that is it possible that it wasn't the issue if it's still having the same problem. They directed me to talk to the mechanic that worked on my vehicle. This was an older gentleman, I thought I could ask him questions and he could provide answers, but when I persisted that if it could be possible that it's a starter issue, he refused to acknowledge it. He refused because he said he already checked it, and it wasn't it. So the problem now became that it was a battery issue. They suggested I go to where I got the battery since it's still under warranty. They charged me $40 for this service, then after getting my newer battery, I was charged another $70 for a higher end one since my original wasn't in stock. I returned to the shop after it was replaced. The problem was still the same. I stood there with the mechanic, while he was just revving the engine and trying to charge the battery more, saying that in time, it'll go away, just needs to be driven more but that the problem with starting will go away with this new battery. He still would not consider it was another issue other than the battery after asking him again and again, that he checked it. Fast forward 2 weeks later, the vehicle started one last time to drive to another place in Irving, but then was stranded after because there was no crank to start the vehicle. But hey at least the lights were on when the key made contact, so at least it wasn't the battery. We spent more money for a mechanic near the area to tow our vehicle to their shop and for them to work on in. Turns out, just hearing the issues we explained, and them troubleshooting for a couple of minutes, and then confirming after removing the starter from the vehicle that it was the starter being very old (since manufacturing date) and needed to be replaced. He even showed me how after attaching an electric reader that it was faulty. I'm not sure what this place's business model is based off of, but they should really consider who they employ, otherwise, if they blindly trust the person giving bad information and not thoroughly checking, then the entire business is to blame. I won't be returning to this place for any sort of business, and I'd strongly suggest that if you're even consider going here, that you will probably spend your time and money somewhere else, because they might just waste both of those and end up costing you more down the road. I don't think I've ever encountered such a place of business for me to encourage not to go, but this place is definitely it. To the owners, if you're reading this, you really need to audit or review your staff's knowledge or retrain. I wish you the best of luck if you choose to take this advice or not, however, it won't affect me anymore, and I hope this helps others so they don't have to deal with the headache."

"Heed all these warnings…don’t ever come here. We brought our 2009 Camry to have the rear struts changed. The price the offered seemed fair. After a couple of days they said it was ready and we came to pick it up. Within 5 mins of driving on the highway we notice the car started swaying heavily and we got scared and got off the highway. We call the shop immediately telling the lady what’s wrong. The lady kept on insisting and insisting there’s nothing wrong but let us bring the car back anyways. The next day she called and said there’s absolutely nothing wrong and they did everything correctly. When I came to pick the car back she said that they saw the rear control arms weren’t bolted correctly but accepted no blame for it?? According to her somehow miraculously they became loose by themselves. Funny enough tho after doing some research I do know that you have to remove the control arms to change the struts…so you can see the mechanics here don’t do their job correctly nor do they accept blame for their incompetence. Their mistake could’ve resulted in me getting into a serious accident. I would recommend you pay a couple extra dollars and go to a reputable shop who knows what they’re doing."