AutoNation Chrysler Dodge Jeep RAM North Richland Hills Service Center

"Amazing communication and service. They always take care of any of my needs with my ram. They are always timely and efficient. They always treat my vehicle well and are willing to make sure to find any problems and get to the root of any issues. Would definitely recommend giving these guys a call or book an appointment online with any vehicle care or issues that you need taken care of!"

"The service at AutoNation(Ram) was the best I have experienced. They diagnosed the problem, worked with the warranty standards and had a loaner vehicle ready for me quickly. The whole repair process was seamless and stress free. The service team was highly organized. Issac was my repair lead who kept me updated with every detail!"

"Service check in process was quick and professional. Waiting lounge is not next to the service desks, it is awkwardly located on the other side in the main building. They quoted a week just to get a tech for a transmission diagnosis but knocked a couple of days off that, I get that they estimate on the high side so they set expectations low. Overall a good experience!"

"I purchased a 2016 Expedition two days before Christmas. I had it delivered and didn't get to drive it on the highway until after it was delivered. I ran over a few speed bumps at work and the front end was creaking so bad that I took it back to the dealership. I had to leave it there and did not get a loaner. It needed new shocks, struts and control arms. It was fixed 2 weeks later to the tune of $6000. I didn't have to pay but the point is they tried to pass it on to me like that. It was delivered to me again after that but now the drive shaft was vibrating so bad, it was scary and the blower motor was screaming. I took it back and told them I didn't want it anymore. I was offered half of the purchase price from one dealership, and another offered me 3/4 of the purchase price. Mind you I had only had the vehicle for 3 weeks and 2 weeks of that it was in the shop. Not something you expect from a $25000 vehicle."

"I called to see if I could come in to get some new tires. My advisor told me I could come in that day, when I got there they told me it would be 4 hours, which was ok. They arranged for me to get a ride home. After 4 hours I called and they let me know they did not have the tires and they would not have them until the next day. Had I known prior, I would have waited until the tires were there to bring in my vehicle, which is why I called ahead to ask. My advisor let me know the tires would be ready in the morning. When I did not receive a call the next day, I decided to come in, when I got there at 1030am they were just putting in my tires. The vehicle was ready 45 min later and when I got in the car, the tires all had different PSI. The new tires were low, I had to go balance them myself . This was my experience to get 2 new tires with the tire protection I pay for."