Mercedes-Benz of Laredo

"The phone is never answered; it always rings twice and then gets disconnected. Even when you repeatedly call them, sometimes after ringing three or four times and just when you feel hopeful that it might connect, it's heartlessly disconnected again! I rate it 0 stars!"

"The worst dealership experience: save time and your car and go to a better place. The service representative was so ignorant, impolite, and unprofessional. I sent my car for a 4-wheel alignment. In the end, they charged me $195 for (a 4-wheel alignment with tire rotation and balance), which I did not ask for, and when I told him that on their website that the alignment alone was what I asked for, and it was $149 + tax, he said: “oh, this is the only package they have, and we agreed on the price when I dropped the car.” They did not do a complete alignment; they just did the toe adjustment only (they call it basic alignment), and if they need to adjust the camber, that will be $350 (comprehensive alignment, as they call it), which does not make sense. The service rep said the mechanic needed to remove the strut to adjust the camber. When I told him that he was wrong, he went to the mechanic and get the correct info, which I had already told him, and he said that they had to take the plastic cover to access the camber bolts, and that would be $350. Save your time and money; go to Firestone and get the exact alignment for $100 with a year warranty; the MB dealer in Laredo does not warranty their alignment work once the car is out of the bay. Additionally, when I got the car, there was a long scratch on the front fender going from the tire to under the mirror; when I told him about that, he acted dumb and said what do you want me to do, the car went to the alignment rack and hand washed. I told him that that scratch was not there in the morning when I dropped the car. I asked him to check with the mechanic who worked in the car, but he went inside and came back, saying no one knew. I told him again that this scratch happened today in their facility. He bounced back at me and said, “I am not saying that you (me) are lying, but we do not know what happened, then said that my car is not new or has low mileage,” I replied that you should take care of your customer’s case as your own, new or old” (BTW: my car is nine years old with 87k miles), he responded that “Oh, I did not mean that,” then replied, “Your car is old and you telling me that your car has no scratches he went furiously through the whole car pointing to every single scratch he could find, and went back to the new scratch and said it was an old scratch even though the scratch was black/dark brown, not white as my car color. (luckily, I got my detailer to come and fix their mishaps). Save your money, time, and your car; go to a place where they respect their customers and cars, not a place where they will steal your money, like the Mercedes Benz of Laredo."

"I was visiting Laredo from Houston when I hit some flash flooding which caused damage to my C43. I had to have the vehicle towed to Mercedes Laredo and left the vehicle with them for repair while I headed back to Houston. Monty was the service manager who I worked with throughout the repair process. He was informative, responsive, and helped liaison with the insurance adjuster. Overall, a positive experience. I picked up the vehicle 2 weeks later when I traveled back to Laredo and everything is running even better than when I dropped it off. Thank you, Monty for the great service."

"5 stars for the Service Dept. They are always courteous and attentive, unlike the sales floor where they seem to judge you based on dress code. I took my car in for new tires and went looking at vehicles, even opening a few to look inside and no one approached me. I stood at the reception desk and no one asked if I needed assistance not even the salesperson that had been calling me to come in. I asked a person there who happened to be from the dealership next door. I got a lot more information and had a pleasant conversation with him, but still, no one approached me. We just went back to the waiting area while they were done with my car."

"I had a very good experience buying a car at Mercedes of Laredo. Bianca was such a great help and made the experience a smooth one! She was very tentative and took care of me till the moment I drove off! If your thinking of buying at Mercedes. Ask for Bianca and you’ll be in good hands!"