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Streamline Auto Collision, LLC
11251 Rojas Drive, El Paso, Texas, United States
About the Streamline Auto Collision, LLC
Streamline Auto Collision, LLC is a premier car repair institution located at 11251 Rojas Drive in El Paso, Texas, United States. With a team of highly skilled technicians and state-of-the-art equipment, we specialize in providing top-quality auto collision repair services. Whether your vehicle has been in a minor fender bender or a major accident, our experts are here to restore it to its pre-accident condition. From dent repair to paint touch-ups, we offer comprehensive services to get your car back on the road looking as good as new. Trust Streamline Auto Collision, LLC for all your car repair needs.
Photos of Streamline Auto Collision, LLC
11251 Rojas Dr, El Paso, TX 79935, United States
Opening hours of Streamline Auto Collision, LLC
Monday:
08:00 - 17:00
Tuesday:
08:00 - 17:00
Wednesday:
08:00 - 17:00
Thursday:
08:00 - 17:00
Friday:
08:00 - 17:00
Saturday:
Day off
Sunday:
Day off
Reviews of Streamline Auto Collision, LLC
"My insurance adjuster sent my truck there even though I wanted to go to a different shop. They had my truck for three months and when I got my truck back it wasn't fixed right and I had to take it back to them and they have it now for three weeks and the job is still not done. They also sub contract there work and the contractors do the work when they want to and they will lye to you saying the job will done on this date but it won't be instead they will tell you another lye and another. If I could have given a zero I would have."
"A friend of mine recommended this place but after reading some reviews I was unsure about it. I'm glad I trusted my friend!!!!! The service here is top notch! My car looks brand new! Melissa in the front is amazing! She kept on top of everything for me and let me know what was going on with my car. Thank you to the whole team at Streamline Auto! Repairs were done fast and I couldn't be happier! I will bring all my vehicles here going forward and I recommended all my friends do the same!!"
"Do not recommend this body shop! Are negligent, lack accountability and are certainly not customer service oriented. I was referred to Streamline by Progressive following an accident for which I was not at fault. Dropped my vehicle off on Wednesday, 10/25, and was told they would contact me within 2 business days with the estimate. Did not hear from them by Friday, 10/27 COB, which is fine as I understand things can take a bit longer than expected. What I did not expect is what I observed on Saturday, 10/28 and the customer service, or lack thereof, that followed. Hours of operation, as listed on the business's door, is Monday-Friday 8am-5pm. I drove by their shop on Saturday, 10/28 at 3:25pm. From the street, I saw my vehicle. We pulled into their parking lot and noticed that my keys were literally hanging from the exterior of the driver's door. The parking lot in which my vehicle was located is gated but the gate was wide open and never did it close, and the parking lot was unattended. It appears Streamline has some agreement with Martin Tire as the parking lot said it was for Martin Tire employees. I contacted Martin Tire to see if they had an emergency phone number for Streamline. They told me no, and only had the main office line. As such, I called Streamline on Saturday, 10/28 at 3:30pm, and left a vm explaining what I observed, and told them that I did not feel comfortable leaving my vehicle keys, so I took them. I honestly thought they'd contact me first thing Monday morning but I heard nothing from them. As such, I stopped by their office today, 10/31 asking for the status of my vehicle. They told me that the estimate was done and repairs should be completed by tomorrow. I asked why they didn't call me with the estimate, they said they did, however, I have no record of such call. I then asked if I could grab something from my vehicle; they brought in a body shop man who told me that my keys were accidentally locked inside the car. This is when I told them about my vm; it was very obvious they didn't even listen to it. At that time, one employee told me that they are human and make mistakes. However, the manager then told me that it's standard practice to leave keys hanging outside, or on top, of vehicles, on days where the body shop isn't open and in a parking lot that is unattended. The manager said they have cameras, but obviously if the cameras are monitored, they'd be the first to notice that I took my keys. They said a body shop man is sometimes at the shop on Saturdays, however, no one came out when I was there. My vehicle wasn't the only one with its keys hanging out of the exterior. There were three other cars in a similar situation. When I asked to speak to the owner, the manager said she'd pass along my message to her so she can contact me. Let's see if that happens. My vehicle could have been stolen, or taken for a joy ride by anyone who passed by. I am honestly shocked that the body shop defended their actions and wanted to act like this isn't valid negligence on their end. Do not recommend going here."
"If i had the option to give 0 Stars i would definitely do so. Took my car in to get fixed from the bumper instead they didnt color match it correctly, made dents on the left quarter panel and trunk, scratched my car said they would fix it and the following day claimed it was “wear and tear”. My car was not fixed I had to once again involve the insurance. Took my car to a different shop and Streamline couldnt even bother to pay the amount corresponding to fix the sloppy work. DONT TAKE YOUR CARS HERE. They will scratch them up and use cheap material and will not take responsibility for it. Not even the owner came to her common sense even after seeing pictures of the before and after of my car. Shown below are pictures of the night before i took my car in and the after of when I picked it up. Very unprofessional!"
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