Taco Bell 526 North Interstate 35 East Road, Lancaster, TX 75146

"0 stars. I ordered 4 Mexican pizzas. NONE of them had sauce on them and they had a horrible after taste. I'm pretty sure the tortillas were OLD. Tasted like cardboard box with beans and cheese. And I love Mexican pizza from taco bell but I usually don't go to this location...now I know why. Everything went in the trash. Don't waste your money here."

"Using self-checkout at Taco Bell epitomizes poor customer service and reflects lazy work ethic. Firstly, Taco Bell prides itself on its quick-service model, yet self-checkout adds an unnecessary layer of complexity. Customers must navigate the system themselves, often leading to confusion and frustration, especially for those less tech-savvy. This detracts from the efficiency Taco Bell aims to achieve. Moreover, self-checkout undermines the human element of customer service. Interactions with staff allow for personalization, empathy, and the opportunity to address any specific needs or concerns. By relegating customers to machines, Taco Bell fails to prioritize their experience and diminishes the chance for positive engagement. Additionally, self-checkout can lead to increased errors and delays. Without a dedicated staff member overseeing transactions, issues like payment failures or incorrect orders may go unnoticed, resulting in dissatisfaction among customers. Furthermore, implementing self-checkout reflects a lazy work culture. Instead of investing in sufficient staff training and ensuring a smooth operational process, Taco Bell opts for a shortcut that places the burden on customers. This suggests a lack of commitment to providing quality service and an unwillingness to invest in employee development. Overall, relying on self-checkout at Taco Bell not only hinders the customer experience but also signifies a disregard for customer satisfaction and a complacent attitude towards work standards."

"I really dislike this Taco Bell. They are rude and very much ghetto. The girl at the drive thru doesn’t say a word when you get to the window. She also gave me my food while holding onto my card to also give it back and it almost fell she didn’t even say anything.I wish people would not go into hospitality with messed up attitudes."

"Drive thru takes forever, I ordered/paid ahead through the app so I stayed, but ridiculous. Literally waited 10mins at the speaker, just to tell them I have a mobile order. Also, they are always out of something from the menu. This is no matter the time of day and the manager locks the doors during the day, so you can't go inside. They make you back up to wait for your order & then pull back up when ready. Also when the do this, hang a trash bag with a metal bowl inside out the window and tap it on the ground. They can never get your order correct and have BAD attitudes.Go to a different location, not worth the hassle."