Taco Bell 1011 West Belt Line Road, DeSoto, TX 75115

"Employees probably hate their jobs bc customer service is either nonexistent or terrible. I always dread having to talk to the employees. I'm not exaggerating when I say that they're consistently depressing to talk to. Either Taco Bell isn't paying their employees enough or the management doesn't care about who they hire. Probs a mixture of both. Besides that, the order was right. Just goes to show that the energy these people give is enough to be a headache & mess with my meal."

"We have been going to this Taco Bell for the past two years and it's truly going down hill. Breakfast is a nightmare, with a 50% chance of completely getting my order wrong. (Example, this morning where we had 2 grand toasted bacon burritos, L DP, hash brown, and sausage quesadilla with sour cream. Quesadilla and hash brown were in the bag, a burrito that I thought was the grande toasted, and that was it. Asked for my DP, then asked for my second grande toasted burrito and they gave me both. When I got home, it was two regular sausage burritos they had given me.) And this is just one of many instances where they very much miss the mark. They tend to have some ruder staff at night, but at least give accurate food. Shout out to my late night workers, the only highlight of this mess. Y'all the real ones. Will not be coming back to this Taco Bell unless I'm in a massive pinch."

"The customer service is rude. They often mess orders up and they close too early. Tonight we finally caught them early to get some food after a long day and after I ordered and pulled up to the window to pay, I saw some crickets flying. Didn't think anything of it because I realize the season is changing. However, it’s WAY TOOOO MANYYYY CRICKETS. SOMETHING NEEDS TO BE DONEEEEE."

"I went to this location on 9/5/2023 right before 11pm. I attempted to order the dipping taco box, but the associate said that they don't sell that box anymore, but the it was advertised on the Taco Bell website and at the store's drive-thru menu. So, I ordered the gordita box. When I got home, I noticed that both tacos had less than an ounce of meat, cheese, and lettuce each! The only item that was prepared correctly was my drink and my nacho chips. I didn't even open the burrito because the two tacos were prepared incorrectly, so there was no telling what was in there. It appears that the associates were rationing out small portions of food to avoid cooking more food before they close at 1 am. So, I pretty much didn't get what I paid for. To Chanel A and the other associates working with her that evening, you have to be careful preparing people's food and dealing with people's money. I felt taken advantage of. Luckily for you all, I'm not irrational or violent, but the next customer you take advantage of just might be. Good luck to you all."