lululemon

"not at all happy with the customer service management .. tried to return an item which showed up on my purchase history.. item had tag at the back fully intact item never worn . i was flatly refused i was purchasing an additional 300 and decided not . i clearly have spent thousands w this company .. not the way to treat repeat customers !!!! especially town and country store!"

"Dishonest & Rude I placed an online order for an item, this was the last unit of it so I placed it ASAP, when you buy online it clearly says after you buy they will secure the item. Pickup email arrives 5 minutes later saying the order was ready for pickup (This was odd but OK maybe they are THAT efficient). Next day I go to pick up the order and I was given a smaller version of the item, when I confront the cashier she says that the item was by "mistake" assigned incorrectly and as the incorrect item (the one they were giving me which was a smaller version of the item I bought) was no longer on sale, I had to pay 20 USDs more to take it.... This is probably the most dishonest justification I have been given in my life, why? The order for pickup are normally kept in a rack, mine was apparently not there and was kept in the "back" cashier comes out with the item on her hand and not in a Lululemon bag, and strangely asked "please verify it is the correct item", also when confronted she got super nervous and said that the orders were fulfilled by other people when I saw her with the bag in her hands coming from the back of the store, this was very likely a swap to keep the last item available. Anyway, I will never return to this store to be tricked, this speaks terribly of the brand as a whole, I should have read the reviews before selecting this store for delivery."

"Clean fitting rooms and had a lot in stock. Staff is really nice. Came here during the Christmas rush and the line moved pretty quickly and everything was still organized."

"I'm at this location twice a week, and I'm in love. The entire staff is helpful, thoughtful, friendly, and stylish. I've never had a bad experience. Ty is so detailed, and Kim is extremely personable. The other staff are family."

"Needed birthday presents and this store was great!!! Kim is awesome!!! She met me at the door when I walked in, helped me find the items and sizes I was looking for and even went to the back to find a specific item and I needed for a sale item! Great lady who provided tremendous customer service at the end of her shift for the day! Kendall ended the experience at this store at the cash register was great in the check out process providing gift receipts and bags for each present and doing this very efficiently and with a smile on her face! Again another example of tremendous customer service for this store’s employees!!!"