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The Sanctuary
16350 Blanco Road, San Antonio, Texas 78232
About the The Sanctuary
The Sanctuary is a trendy clothing store located at 16350 Blanco Road in San Antonio, Texas. This stylish boutique offers a curated selection of the latest fashion trends for men and women. From casual everyday wear to elegant evening attire, The Sanctuary has something for every style and occasion. With a welcoming atmosphere and knowledgeable staff, shopping at The Sanctuary is a truly enjoyable experience. Visit us today to discover your new favorite wardrobe pieces!
Photos of The Sanctuary
16350 Blanco Rd #117, San Antonio, TX 78232, United States
Opening hours of The Sanctuary
Monday:
12:00 - 21:00
Tuesday:
12:00 - 21:00
Wednesday:
12:00 - 21:00
Thursday:
12:00 - 21:00
Friday:
12:00 - 21:00
Saturday:
12:00 - 21:00
Sunday:
12:00 - 21:00
Reviews of The Sanctuary
"One of the staff members, shame on me for not remembering his name well, but I believe it was Jack? He was incredibly helpful and friendly. He answered our questions, gave us some information about where they get some of their costumes, and let me try on a costume that was already on a mannequin even though it looked like a hassle to take it off. Even let me and my friend ask for advice for our first Ren faire. Absoluely stellar customer service all around. Thank you!"
"What an awesome little store! Amazing prices, a range of outfits/sizes & very clean. The woman who helped us was sweet, informative & gave us some amazing ideas for Ren. Faire. Her name was Libby(or Livy). Customer service is what makes me come back & I’ll definitely come back because of her."
"Amazing items! Great customer service! I live 4hrs away and I will definitely be back. Best prices I've seen and have tons and will help you find exactly what your looking for."
"I'd like to preface that the employees here and the sister shop next-door have always been stellar and have provided wonderful customer service. This is why I am not rating this one star. However the policies (if labeled, not clearly visible) and management/owners (I'm unsure which) are very anti-consumer and unpleasant. I always try to shop locally even if prices are higher as I support local economies. Products here are more expensive than the same online or even Etsy, but I was okay with this until today. I've made numerous purchases between here and the sister store and been somewhat of a regular without any complaints. However the other day we made a large purchase during a busy time. We had tried everything on, but I had not realized I had switched shirts and not tried this on. When I got home I realized though the same size as the previous, this was far too large for me (note the shirt had not been worn other than to try it on, and still had the tags on it). We had planned to go back the next day to exchange this. We also noticed another product we had purchased was rusting on all the metal parts. This wasn't readily apparent in the shop, but after a bit with it this became very apparent and was unacceptable for the price of it. When we came back to the store, the girl behind the desk was very pleasant and said she'd check with the manager/owner. The promptly told us there were no exchanges and it was our fault for not trying the shirt on. As for the quiver, we were told we were able to inspect this on our own and all sales are final. During this interaction my wife was very pleasant as she is non-confrontational and said many times she fully understands. But the woman was far more aggressive in her speech towards her and very clearly outlined everything was our fault and they were uninterested. I remained silent in this exchange as I don't tolerate this behavior, but I also realized we were not going to get anything from a confrontation. My wife later told me she felt very uncomfortable with how she was spoken with, hence why she backed down immediately during the exchange. Any consumer knows that "no exchanges or refunds" translates to "we take no responsibility for our products or care for our relationship with our customers". It is an expectation for you to trust in their products without any liability on their end, and a very one-sided business relationship. For a store that is a "unique full service boutique" they sure treat their customers far closer to a used car salesmen. We will not be making further purchases or visits to this location and will suggest against it to any of our acquaintances. Which is truly a shame as I'd like for a unique business like this to thrive, but they don't seem to care for building relationships with customers in a very niche marketplace."
"As another review stated, 5 stars isn't enough. Helpful & well-mannered staff, great merchandise at a fair price, well-kept store and overall welcoming environment. Purchased a nice witch hat for my partner during my visit. Left feeling great, and will definitely be returning to do some more business."
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