Madrag 6301 Northwest Loop 410, San Antonio, TX 78238

"We went in before closing and left with nothing because their system “failed” and didn’t print a receipt. They said my transaction was voided, and I needed to charge everything again. It was shown pending in my account. By the second transaction, my bank thought it was fraud and wouldn’t let me buy anything. I really hope my first transaction was actually voided as well. The lady’s at the counter had no idea what they were even doing. They couldn’t even tell the difference between a printer and a tablet when corporate on the phone was trying to guide them through the process of troubleshooting their system. I was shopping for my daughter too, so it was super frustrating leaving with nothing."

"Very unfriendly customer service after you buy. They can't even check to see if they have different sizes."

"Well organized store. Trendy clothing"

"Love it here just wish they had baskets for your clothes while shopping but I always come here and always walk away with cute clothes"

"What you need to know before shopping: -don't shop an hour before closing time, they won't let you try clothes on because they close the dressing rooms early, which is great for employees because they get to go home 5 minutes sooner, but it's a bad customer experience. -Be sure you have a chance to make sure it fits before you pay for it -- they won't give you your money back even if you keep the tags on and keep your receipt, how inconvenient it was to find out there are no refunds after you've already paid and left the store and THEN your receipt tells you everything. No one in the store did anything to resolve my issue after talking to 3 people in-store, making 2 trips over 2 different days, and even speaking to the apathetic corporate manager of Texas for Madrag. I tried on clothes the next day when the rooms were open to try to use up the only store credit they'd give me for what didn't fit, I tried to meet them halfway, tried on more clothes, but the only other clothes I could find were cheap/ill-fitting, or had no range of sizes in-stock, REALLY not giving me much to work with! Just not a fun experience. I'm a size small/medium in most everything but be warned, sizes seem to run even smaller. Cutthroat, not customer-service focused, unbelievable waste of my time; I communicated to them that I was here visiting, won't be back in SA and not even sure when/if I'll ever be back, they still wouldn't be reasonable like any other place I've ever shopped at. Congrats, you get to keep my $50 but now you have this unpleasant review for having zero empathy for my frustration and not even attempting to resolve my concern. Improve your practices, post some signage. Good luck."