Hôtel St. Germain

"I tried to make a reservation for a client of mine as I'm a travel agent. I called the hotel on approximately 5/19/2022 for information regarding room types and facilities. The phone was answered by a very pleasant sounding Gary Belame (sp) who informed me he was the general mgr. He suggested I take down his cell phone number as often calls to the hotel go directly to voicemail. I took down the information and said I'd check with my client and call back to confirm. I called back a day or so later and was greeted by voicemail. Not surprised. I then called Gary's cell number and once again got voice mail. I always left messages to call back. I attempted to call both numbers several times; always, getting voicemail. I had no choice but to book my client elsewhere. He is a great client and he and his firm travel to Dallas often. It would have been a great account for the Hotel St Germain. The biggest surprise was when, at about 2:30PM this afternoon ( the same day my client is arriving in Dallas) Gary calls with a caller ID number that indicated he was calling from some landscaping company. Thinking this was spam, I didn't answer. It was the long, lost general manager, Gary. He informed me that "time had gotten away from him" and if I still wanted the room, it was available. I let him know that not only did I no longer need the room, but that this type of customer service was not working for me. He then advised that he wasn't going to "grovel" I wished him a good evening and the conversation ended. Those rooms are like tomatoes, unused and they are worthless. Tonight's revenue is lost forever. Maybe he is expecting a last minute run of the property. One of the most bizarre experiences I've had the misfortune to encounter. This is coming from someone who rarely, rarely leaves reviews."

"My wife and I stayed there for one night and had an amazing time. Gary and the staff were very nice and helpful, and did a turndown service with rose petals without even asking. We even got complimentary glasses of champagne when we got back to the hotel late in the evening. Breakfast the next morning was delicious on their beautiful patio, and it was surprisingly quiet given the location in Uptown. We would definitely stay here again!"

"Me and my wife celebrated our 5 year anniversary here, at the same hotel I proposed. We love this hotel, the staff is really nice, Gary is really helpful and attentive. We would definitely recommend this hotel and will be back next year!"

"I wonder if people that are recently writing bad reviews on this hotel were on a mission to see the downfall of this place or paid to do so. DO NOT BELIEVE THEM. Absolutely false claims and didn’t sound like the place I recently stayed in. Booked this hotel for our anniversary and it’s one of the best experiences of my life. Hospitality is top notch and you definitely feel like royalty when you stay here. Rooms were nice and clean. Complimentary champagne, cookies, cheese, and fresh fruits were offered to us through out the day. The manager was very attentive/caring and even took time to give us some recommendations on what we can do around town. I have never stayed at a better hotel. Keep doing what you are doing, we love it there."

"Stayed at the hotel for our anniversary. Perfect little hotel run by some amazingly kind people. Very helpful and desired to make out stay as pleasant as possible. We also happened to be there for their famed Sunday brunch. It was an amazing all you can eat extravaganza. Beautiful room, delicious food, great hosting. We will be doing this again."