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Heimer Insurance Services, Inc.
9325 Schoenthal Road North, San Antonio, Texas, United States
About the Heimer Insurance Services, Inc.
Heimer Insurance Services, Inc. is a reputable insurance agency located at 9325 Schoenthal Road North in San Antonio, Texas. With a commitment to providing personalized and comprehensive insurance solutions, Heimer Insurance Services, Inc. offers a wide range of insurance products to meet the unique needs of individuals and businesses alike. Their team of experienced agents is dedicated to helping clients navigate the complexities of insurance coverage and find the best policies to protect their assets and loved ones. Whether you are looking for auto, home, life, or business insurance, Heimer Insurance Services, Inc. is here to help you find the right coverage at the right price. Contact them today to schedule a consultation and learn more about how they can help you secure your future.
Photos of Heimer Insurance Services, Inc.
9325 Schoenthal Rd N # 2, San Antonio, TX 78266, United States
Opening hours of Heimer Insurance Services, Inc.
Monday:
08:30 - 17:00
Tuesday:
08:30 - 17:00
Wednesday:
08:30 - 17:00
Thursday:
08:30 - 17:00
Friday:
08:30 - 15:00
Saturday:
Day off
Sunday:
Day off
Reviews of Heimer Insurance Services, Inc.
"Worst customer service Of any insurance company ever. I've owned multiple properties in the last 30 yrs. Then when you try and make a claim they refer you to main HQ in dallas and no help at all with the claim."
"Was notified today that after having my policy for 7 years they were cancelling my insurance because my 7 year old roof is too old. They said there were 3 or 4 shingles that were warped and raised which showed that my entire roof would need replaced due to excessive ware. Had a roofing company look at it and learned it was not warped shingles that “was raised” it was the capping on the vent ridge area but taken at an angle to make it seem like it was warped. We had to get in awkward angles to get the same picture. Had they just taken a regular picture of the roof while simply standing there, it would have been very clear. Was told by the professional roofer that there was absolutely nothing wrong with the roof and I had many years left in it. Talked to the insurance company a few times during the day and they said they refused to reconsider unless I paid out of pocket for a new roof. Then I got a quote from them by email a few minutes later with a triple rate increase, strange. I called USAA and got a quote from them and not only was it cheaper than the new rates, it was more than double the coverage. I also learned from an agent about how he was told to do this exact thing when he worked at other companies when they need to off load people locked into lower rates. It was their way of resetting their profit to risk margins. Makes since seeing the one star rating."
"Heimer Insurance is a great agency to work with from the company side. They are very thorough on their Underwriting and they have the ability to write in the entire state of Texas, along with other states!"
"They had a address change never informed my mortgage company of the change. A payment was sent to the wrong address, Heimer never followed up with the mortgage company for a payment / final noticed nor contact me, the policy was dropped. Sad part neither company tried to contact one another nor me regarding the matter, just let me think the payment was made which is apart of my mortgage payment and everything was fine. I've been calling 2 days straight various times during their work hours no one answers, Ieft messages no one returns calls.. nor followup including emails. Something is wrong!!! Are they still in business this is the question."
"Kind of disappointed in this company. I used them for almost 15 years to source my home insurance policies, which I had 4 different policies between two houses, and filed no claims and even referred family to them. I saw my policy skyrocket and called several times to try to make something work with no luck. Unfortunately they failed to advise me of a non-refundable fee of $120 once the policy was renewed, that was not explicitly stated in the renewal paperwork. I had the new policy for 5 days and had to swallow the cost when I switched. I asked for assistance and they didn't really try to assist. You would think based on the "relationship" they could at least advise me of the fee and suggest to make a change beforehand."
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