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Pigtails & Crewcuts: Haircuts for Kids - San Antonio - Lincoln Heights, TX
555 East Basse Road, San Antonio, Texas, United States
About the Pigtails & Crewcuts: Haircuts for Kids - San Antonio - Lincoln Heights, TX
Pigtails & Crewcuts: Haircuts for Kids in San Antonio - Lincoln Heights, TX is a charming beauty salon specializing in hair care for children. Located at 555 East Basse Road, this family-friendly establishment offers a fun and welcoming environment for kids to get a fresh new haircut. With experienced stylists and a range of services including haircuts, styling, and even ear piercing, Pigtails & Crewcuts is the perfect place for parents looking to treat their little ones to a special salon experience. Visit us today for top-notch hair care and a memorable salon visit for your child.
Photos of Pigtails & Crewcuts: Haircuts for Kids - San Antonio - Lincoln Heights, TX
555 E Basse Rd Ste 103, San Antonio, TX 78209, United States
Opening hours of Pigtails & Crewcuts: Haircuts for Kids - San Antonio - Lincoln Heights, TX
Monday:
09:00 - 18:00
Tuesday:
09:00 - 18:00
Wednesday:
09:00 - 18:00
Thursday:
09:00 - 18:00
Friday:
09:00 - 18:00
Saturday:
09:00 - 18:00
Sunday:
12:00 - 17:00
Reviews of Pigtails & Crewcuts: Haircuts for Kids - San Antonio - Lincoln Heights, TX
"We were (once happy) returning customers, but after the way we were treated by the staff last night, specifically Nancy, we will no longer be returning. Not only did Pigtails & Crewcuts lose our business last night, but I will be giving my friends with children my honest review and recommending they go elsewhere for their children’s hair cuts. The way we were treated by the staff yesterday was unprofessional and Nancy was downright rude. We were refused service for showing up 13 minutes late, due to rush hour traffic, to our 5:40pm appointment for my two toddlers. I was assuming we were ok since most places allow a standard 15 minutes after the appointment time for arrival. I was unaware of the 10 minute “grace period” that the receptionist informed me of once we arrived and when I told her I was surprised about it she just flat out said sorry we can’t help you and didn’t even offer to reschedule for us. Since we had arrived before the 6pm closing time and were unaware of the 10 minute grace period I asked if they could still accommodate us since we were already there and the last appointments of the day, but it was clear the three staff members had already made up their mind to not accommodate us - it was evident they just wanted to get out of there and leave for the day. I get that the store has a policy and they were doing their job to follow it, but the way in which the staff members spoke to us, handled the whole situation, and gave us major attitude was unacceptable. If anything, they should be going above and beyond to be kind and respectful to clients while working at a CHILDREN’S salon. When I told them how disappointed I was and that we were going to go somewhere else and they were losing our business, Nancy said “I don’t care”. I am still so shocked that she had this attitude and that she would speak to a customer like that! After this horrible experience we did end up going somewhere else and had a COMPLETELY different experience. The staff at the competitor salon was so kind, accommodating and great with my kids, unlike the attitude we received at Pigtails & Crewcuts! It was a night and day difference in customer service skills between these two kids haircut places. We will not be returning to Pigtails & Crewcuts and are happy to have found someplace else that does a good job, is respectful to their customers, and actually makes the overall experience a great one."
"Nancy was extremely rude and has terrible customer service skills. We were 13 minutes late for my kids appointment at 5:40 PM due to rush hour traffic, but we still arrived before they closed. But since we didn't arrive before the ten minute grace period, they refused us service. Nancy's excuse was "oh, I could care less. I have to get home, too. I can't wait forever." If Nancy had good customer service skills, she would have gone above and beyond to take us and stay 13 minutes later than she wanted. Nancy is terrible. They supposedly called my wife at 5:33 but she was unable to answer. But she still confirmed the appointment online the same day. The grace period is ridiculous. Most doctors offices have a 15 minute grace perood. This is kids haircuts!"
"This visit to pigtails and crew cuts was probably one of the best ones we've had. Both of my boys are special needs they are nonverbal so it is very difficult to go places that would be able to accommodate them. This visit we only got a haircut for one of my boys. Maggie was awesome with my 4-year-old. Haircut was quick and she even let him take one of her Combs because he wouldn't let go of it. Hopefully Maggie stays with pigtails and crew cuts so that we can continue to get great service from her."
"Brought my 2yr old in for a trim after taking him to a barbershop where they traumatized my little guy. These ladies were fantastic, they were patient and really kind to him and we were able to get him looking like a champ again. Thank you so much Plus the booths are old pedal cars, which is just awesome."
"Took my 3 year old son here today for a haircut and I couldn't be happier. They did an amazing job with his haircut. The staff was super nice, and did such a great job with his haircut despite him moving around a lot because the clippers tickle his neck. Highly recommend!!"
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