Maria Amaya: Allstate Insurance 1000 Forest Park Boulevard, Fort Worth, TX 76102

"I was a bit upset and frustrated prior to talking to Adilene she was able to fully explain in detail everything that happened with my account.She then helped us add extra discounts and solve a problem i was having. Adilene was very professional and courteous the entire time!!!"

"Dear Ms. Maria Amaya, The customer service agents have been professional. However, the core business of providing insurance policies has been much less than satisfactory. With my previous agent, the process of ensuring that my windstorm policy was attached and appropriately paid was seamless, that was not the case with your agency. Also, I received a higher home valuation after inspection, and I was not contacted regarding the assessed adjustment. The assessment was made with a new policy amount was assessed, and I the funds were automatically debited from my account without my approval. This is a problem! If other customers were aware of issues like this, I do not think they would use your services. This feels like a bait and switch, and one in which you are able to automatically debt from my account without authorization. I don't think so!"

"Just got off the phone with Jennine. What a great associate you have at your company. She has great customer service, great knowledge, courtesy of the insurance business. It was so easy to finish the insurance paperwork. Outstanding job. She is a keeper. Thank you Jennine."

"I spoke with Leslie this morning concerning a change to my policy. She was very professional, knowledgeable, patient and friendly. I was very impressed with Leslie and I can definitely say I'm a happy customer. So thank you once again Leslie for your very prompt and caring assistance."