Bobby Palacios - State Farm Insurance Agent 411 North Jackson Road, Pharr, TX 78577

"I've been with State Farm insurance through Mr. Palacios since Feb 2023. I left Geico to join them because of the better premium and attention to my life and auto policy needs. He has personally responded to my email inquiries for changes needed on my policy. So far a very good experience with this branch."

"Id give sero stars if i could. Been with this office for many years..at least 9 years. Roxanne used to be our agent and she was by far one of the best and Cristo was also..they literally held that place together and went above and beyond. THEN they changed staff and Bobby is just lazy and FULL of excuses. Please dont bother leaving any messages for him he wont reply for days...it took him 3 days to reply only to leave me a message. He is no help at all and is never in the office...i dont even know why he has his own office. He ended up charging my bank $300 over the intended amount and literally just threw my bills off for a month. They go through receptionists left and right who literally have no idea what they are doing and are absolutely no help at all only making everything worse. That was it....transferred services elsewhere in a heartbeat. Highly DO NOT recommend this office!!"

"I was with this company for over a year, switched for a lower rate. What irritated me was the email I received from one of the agents after I had called customer service to cancel. They forwarded my request to this agency and I received an email (with improper grammar/punctuation) to stop by and sign a cancellation form. I call the agency and asked if I could have the form emailed and I will sign and fax back. The representative said no because anyone can call and cancel. I found this odd because I've never had to do this with previous carriers but they might have different policies/regulations so I didn't question it. I take my lunch to go cancel and the gentleman that assisted me just asked for my current policy; I didn't have to sign any forms. I could have easily done this via fax or email."

"I strongly agree with the previous review. I signed the form so they could automatically withdraw from my checking account and sent it by email. I receive a phone call from an employee to let me know they had not received payment. I was upset and mentioned to her how could I be late if my payment is due on the 10th and we're the 7th plus I signed the form so that it could be withdrawn from my account. She didn't know what to say. I sent the email again with the signed form and did not receive a reply. I called their office and left a message on their answering machine and have yet to receive a call. Yesterday I get a letter in the mail that my insurance was cancelled. This business is very unprofessional they don't reply to emails, they don't return phone calls but are quick to let you know you're late or cancel your policy. Mr. Palacios, you really need to look into getting better staff to assist you in operating your business because you will continue to lose customers."

"The people in the front desk have no idea what they are doing. I was making my monthly payments and then one day they tell me that I owe 2 months. According to them I did not make a payment in October and they did not notice it till February of the next year. BS! So then every time I went in to make a payment they asked me if u wanted to do automatic payment with my card. Every time I said yes. Then they called their main office and had me there for like ever. And before I left they would always say it was taken care of. And after 2 weeks the same girl calls me to tell me that I am a month behind and that I need to take care of it. This went on for several months until I could not take their stupidity any more. The employees have no idea what they are doing. And they look at you as if you are the dumb one. Worst place ever, do not go there!"