Jiffy Lube,

3939 Burke Road, Pasadena, TX 77504

"As a female, I felt super comfortable with the team of guys. They were helpful and not pushy. They warned me about the services I need and were graceful when I denied some."

"First time here, I came in for an inspection. I did have 2 cars ahead of me, didn't even take long as most places. Was there less than hr. Very clean and professional. I would definitely be coming back. Great job guys!"

"5 star performance by all. Technician recommended replacement of an air filter and showed me the old unit was indeed dirty; his pleasant, informative notice was favorably received. I came in for a required yearly inspection and was in and out very quickly. The shop was neat and orderly. Everyone wore a uniform. Very convenient location. I'm a satisfied customer!"

"Go across the street to Take 5 oil change if you are in a hurry. I've been going to Jiffy Lube locations for about a year just because they take my company card. This is my 1st visit to this location. Be careful walking near the front of the building by the front door. Birds are living on the letters of the building and pooping all over the ground. I may have picked the wrong day but I arrived at 10:15am and told them what I needed. An oil change and tire rotation.. after about 45 minutes of waiting, someone else came in and asked what services I needed again. I once again told them an oil change and tire rotation. They finally brought my car into work on it at 11:30am. That is almost an hour and a half. During that time, I'm positive they did at least 2 other vehicles that had shown up after me. At 12 p.m., someone came in and asked me what kind of oil I wanted. I had told the 1st two guys that answer, but I told him as well. Then he tried selling me on wipers and filters, which is normal for all of these oil change places. I couldn't believe that my car was inside with the hood up for 30 plus minutes, and they hadn't even started the oil change portion yet. My vehicle was finally ready at 12:25pm. Upon paying the bill, Mathew said my he "took off the $20 for the veterans day special" and that my total was $137.93 I was confused by this because the sign clearly said it was a $25 dollar off special. I asked him if it was $25 that he took off. He looked at the computer screen, started pushing buttons while saying something under his breath that I couldn't hear. A few seconds later, he said "yeah, your total is $132.93" maybe it was an honest mistake but I've had this type of thing happen at other Jiffy Lubes in the past intentionally. Overall, it's not a good experience at this location at all. I could tell the people still waiting when I left were growing very irritated at the wait time."