Supercuts,

2601 South Interstate 35 Frontage Road, Round Rock, TX 78664

"Alex been doing a great job. All staff at this location are super friendly. Wished Supercuts had an appointment system."

"I asked for a couple inches off the bottom to clean it up, max 3 inches. They cut off over 10 inches. The hairdresser barely spoke any English, she said “here?” Before cutting my hair. I said “yes” and tried to communicate just a little bit off. She spun me around to start cutting the backside. She doesn’t at any point turn me around to confirm where she’s cutting so I assumed we were all good with the little bit I wanted off. She told me to look down when she had started cutting the back. I was getting some work done on my phone while she cut the back (where I couldn’t see what she was doing anyway) and I looked up as she started the front side and all my hair was gone. I didn’t even know what to say, I was in shock. And even the parts in the front were so choppy, I had no words. My boyfriend called and they said the manager would call in 1 hour and not to worry because they didn’t charge me (which was a lie, I still paid on my way out). The manager didn’t call in an hour so he called back multiple times trying to get a better number to call. When the manager finally talked to us, she said “that’s not what my hairdresser told me,” and preceded to not offer any solutions or money back (just asked for coaching tips for her girl) and when we were upset, she just said “I’ll call you back later when you’re not upset.” Like what??? YALL CUT ALL MY HAIR OFF."

"I made a appointment at 1am to get a haircut . I was on my lunch break and today at 1 it was the only time I had available. I get there around 12:55. She was just finishing up with a customer no big deal. She then takes another customer the doesn’t have a scheduled appointment. Why give customers the option to set appointments if your not going to follow them?! Very frustrating"

"Alex is the ONLY person here I'll let cut my hair. The Asian lady did such a bad job one time I let her cut my hair that one side was completely off level than the other side. Alex takes his time and does an amazing job every single time."

"I have visited many supercuts locations & this one is by far the slowest I have been to. Wait was 1 hr. 37 min. with 2 people ahead with basic haircuts & 2 stylists. The haircut I get at other locations take anywhere from 10 min. to 15 min. & here it took 40 min. The place was clean & efficient overall but not the wait time you expect of a supercuts. Be prepared to kill a few hours."