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Ulta Beauty
255 East Basse Road, San Antonio, Texas 78209
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About the Ulta Beauty
Ulta Beauty is a premier beauty salon, hair care, and store located at 255 East Basse Road in San Antonio, Texas. This institution offers a wide range of beauty products and services, including haircuts, styling, coloring, and skincare treatments. With a team of skilled professionals and a vast selection of top-quality beauty products, Ulta Beauty is dedicated to helping customers look and feel their best. Whether you're in need of a quick touch-up or a full makeover, Ulta Beauty has everything you need to enhance your natural beauty. Visit us today for a truly pampering experience!
Photos of Ulta Beauty
255 E Basse Rd Ste 1010, San Antonio, TX 78209, United States
Opening hours of Ulta Beauty
Monday:
10:00 - 20:00
Tuesday:
10:00 - 20:00
Wednesday:
10:00 - 20:00
Thursday:
10:00 - 21:00
Friday:
10:00 - 21:00
Saturday:
10:00 - 21:00
Sunday:
11:00 - 18:00
Reviews of Ulta Beauty
"Unfortunately, I did not have a great experience with the salon at Ulta. I went in for a color correction and not only was I not happy with the results, but my scalp was chemically burnt. While the stylist was bleaching, I mentioned that a part was burning, she said “ok we will rinse that part out in a little bit.” When the other part was burning I asked “what’s the worst that could happen?” And the stylist said something along the lines of “light irritation, nothing too bad” so I stayed calm. My scalp was extremely sensitive after toner and the drying part, I trusted that it was light irritation and went home. The next day, scalp hurt to the point of not even being able to brush my hair. The following day, my scalp was still pink and in pain. My service was on Saturday, by Monday I had formed scabs, some in the front, most of them in the back- about the size of a penny and some a little smaller the size of a dime. I decided to call to see what could be done to treat it, or what I could put in. The stylist wasn’t there, so they passed me to the manager who said I needed to come in. Upon seeing my scabs and scalp, she said “let me see what I can do” before going to the back room. Ten or so minutes later, she comes out and said she could do a partial refund. I was not looking for money back, I was looking to treat my scalp… I took it as money to buy things to treat my scalp and left. Two days later the scabs started to fall out and some were bleeding, I called the salon back and spoke to the stylist… she mentioned that there was nothing she could do and to go see a physician. She sounded annoyed, and a little dismissive. I turned to the internet to find at at-home solution because I certainly didn’t have $150 for an urgent care co-pay. We’re not even two weeks into getting my hair done and I have maybe 3 tones of color in my hair and my scalp is still itchy. This was a birthday gift to myself which took MONTHS to save for. I am not a happy camper! I am looking to fix my hair color, but of course cannot afford to fix this."
"I wanted to do an exchange, but the cashier named Leticia was so unpleasant. The whole time she had such a bad attitude and talked to me like I should be ashamed for wanting to make an exchange. I purchased a powder online and it was the wrong shade. This is not my regular Ulta. I usually go to the Rim location, but they told me they don’t have my shade in stock but I can go to the one on Basse Rd to switch it out. I had use my points so I had a couple of dollars off and the Rim location assured me it wouldn’t be a problem. Leticia first off asked with an attitude, “Did you use it?!” I said unfortunately yes that’s how I found out it was the wrong shade. Then she proceeded to say I have to pay the difference when I explained to her what the Rim location said. She then raised her voice and said, “I can only give you a refund, it is not an even exchange, it’s not the same price!” Without even asking another person. I said calmly can I please talk to another person. Sure enough the other person was so awesome and let me do the exchange. Leticia did not apologize or anything. I did not want to make a big scene in the store, but I wanted to put my concern on here. Leticia’s customer service was horrible from start to finish and because of Leticia, I’m really glad this is not my regular Ulta. No customer should leave having rude customer service."
"As I’m reading all these reviews and all I’m reading is that all of you were at least acknowledged. I walk in the store and no one ever greets me, no one ever asks me if I’m looking for anything in particular. I always get this kind of service here. I will be closing out my credit card and going to Sephora."
"I took my daughter here to buy some makeup, they have very good selection of brands from the deluxe brands to pharmacy store brands. It was a very busy day and a long line to pay but they were quick on the register. I also like all the testers they have so you can see and smell exactly what are you buying before buying, that’s why I like going in person to the store instead of buying online when is something that I haven’t try before."
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