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About the glassinnovations
Glassinnovations is a modern and sophisticated beauty salon and health institution located at 3939 Teasley Lane in Denton, Texas. Our team of skilled professionals is dedicated to providing top-notch services in hair styling, skincare, and overall wellness. Step into our sleek and inviting space and let us help you look and feel your best. Whether you're looking for a fresh new haircut, a rejuvenating facial, or a relaxing massage, we have you covered. Visit Glassinnovations today and experience the ultimate in beauty and self-care.
3939 Teasley Ln, Denton, TX 76210, United States
Reviews of glassinnovations
"Hello - Please beware that this company does not seem to care about customer service. After paying for the premium service, I was given an appointment time for Monday between 0800-1100. When no electrician showed up, I called to inquire. I was told that the electrician would call to give me an update. No call ever came. By 1800, I had called two additional times, was told the same thing - but no electrician ever showed up. On the last call, I was told that if I could please move to Wednesday, an electrician would be at my home between 1000-1300. So, I asked for another day off at work and rearranged appointments that I already had for Wednesday. This time, when I called at 1315 alerting customer service of my distress since no electrician had arrived, and I was afraid we were going to go through the same runaround as on Monday, I was again asked to allow them to get ahold of the electrician so that he could call and give me an update. When no call was received from the electrician, I called customer service again. Please keep in mind that this is the premium service... I was told that the electrician was on the way. This, I found out later was a complete and blatant lie. I called two hours later when no electrician showed up, talked to a different customer service representative, and she confirmed that this was not true. At this time, I asked that my request be escalated. The customer service manager was now involved. He called me back and stated that he had spoken with the electrician’s manager and that the electrician would definitely be calling me back. After another hour, I called the customer service manager back to follow up. He was shocked that that I had received no call. By 1730, 4 1/2 hours after the window for my appointment time, I received a call from the electrician’s manager. He needed me to reschedule because the electrician had an accident. Is that true? Who knows??? I think most at this point might just be doubting the company employees’ integrity and honesty. I consider myself a very patient person, but after missing two days of work waiting for an electrician to arrive, I finally became irate when the manager asked me to reschedule again and when I found out that my contact information was incorrect even after having read it back. I will admit that I used some choice words other than alpha, bravo, delta when spelling out my e-mail address for the manager. However, in my defense, when I asked for the name of the owner of the company so that I could lodge a complaint, the manager refused to give it to me. I feel that most business owners would want to know when a customer has an experience such as I had. But, when I called back to talk to the customer service manager - who was the only person that seemed to take an interest in the challenges that I was having, the person that answered the phone just said he would call me back. However, this person did not take my name or number, but instead just hung up the phone. So, I called back. A different person answered the phone, and I explained that the last customer service representative did not take my name or number. Unfortunately, this person must have thought he muted his phone when he went to get the manager, but he did not. So, the grand finale was listening to the employees in the office laughing at how upset I was and how in my distress I used naughty words to spell my e-mail address instead of using alpha, bravo, delta. I guess it is funny when somebody misses two days from work waiting for an electrician to arrive... If I could give this experience zero stars, I would! Now let’s see how long it takes me to receive my refund for the “premium service” that I received. I am employed by one of the largest employers in North Texas who takes the consumer experience very seriously. I will be making my employer and fellow employees aware of this experience, and hope to use it as a teaching tool so that at least something good can come out of it."
"I just got off the phone with Mike. What an awesome guy! He could not schedule a visit because he is very busy but he took five minutes on the phone to ask me some questions to try and help me figure out the problem. One of his suggestions worked! Am absolutely so grateful Mike!"
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