J.Crew Factory,

2400 Preston Road, Plano, TX 75093

"Don't buy anything from J.Crew online, they basically will take your money and won't send you anything. I actually order a sweater from them and I waited forever for the sweater. First they send me an email that my order was delayed, then they send me an email that my order was cancel, but when I check my bank account they literally didn't cancel my order. They charge me for the order that they never send me. When I try to talk to customer service... They were like oh your order was cancel and we didn't charge you any money. Sure my bank account said something different. The customer service is really bad and they will steal your money and basically lie. Don't buy from them online, they don't have good customer service and are not very honest people."

"Just wanted to give Russ a shoutout. He went above and beyond to help me find some shirts that I needed for school and when my size wasn’t in stock he called over to another nearby location that held them for me. Thanks again for the great customer service!"

"Was looking for back to school clothes, store was very neat and the employees helped me find my sizes. Everyone was super nice from greeting me to checking out will come back soon !"

"Four female associates all did not acknowledge me, greet me or offered assistance. Yet they managed to greet and offer help to all the white female customers standing next to me repeatedly. The store wasn’t busy. I actually found someone’s Ulta bag and shouted to the manager that someone left their haul instead of thanking me she just said “yeah I already know” bich seriously I will never return to this outlet store. Stuck up white passing females. The manager seemed to be of Eastern European with that accent but whatever"

"I'm so EXCITED that JCrew Factory is my neighborhood! I was shopping with my girls walked in this weekend to see what's new. The people were so helpful and kind even though it was busy. The store was so clean and neat, a welcome change for most clothing stores. I found some cute Valentine tops."