Urban Opulence Hair Co.

"Stylist cut off a year’s worth of hair growth and thinned out my hair without my request to do so. The length difference between layers is so drastic, it makes it look choppy and very hard to style. The environment is kind to customers, but extremely unprofessional. My stylist was talking badly about another stylist’s work saying the customer should not have payed for an unfinished job, yet didn’t say anything to the customer or fellow stylist. She would run over to the other stylist’s station in the middle of my service to gossip. The other stylist even asked me to get my stylist’s attention in the middle of my cut just to find them whispering and giggling again. Extremely disappointing and uncomfortable experience. Response: My original appointment was on June 6th with Cailyn. I asked for my shortest layer to be at my collarbone and it ended up at the very nape of my neck and my hair thinned out? I had also expressed to her the importance of my length. Left with what looked like a rat tail. Crystal was kind enough to reschedule me a few days later and helped me learn to somewhat style what I could. That is when I realized Crystal's work was the one my original stylist was gossiping about. Having no record of my service might just be another sign of unprofessionalism!"

"i have naturally curly hair. i’m talking 4c curly. okay i decided to come here just for a trim. i straightened my hair prior to this experience. she cut my hair to the length i wanted. but didn’t even it out.. it was uneven. one side was longer than the other side. It was lopsided needless to say. so when i washed my hair the next day, i literally had a rat tail in the back. absolutely broke my heart. i should have said something to her in the salon but i was filled with anxiety and just dealt with the consequences. i also think the 20 dollar deposit fee is ridiculous."

"Absolutely love this place. I haven’t let anyone touch my hair until I met Crystal. She gave my hair life again after it was so damaged. I have had Brazilian blowouts, hair color, hair cuts and now even tried tape in extensions and every time I leave satisfied. I can honestly say I have found my hair place and Crystal is the bomb.com"