Chick-fil-A 500 East Ben White Boulevard, Austin, TX 78704

"I went through the drive thru and placed and order. I waited in line for several minutes due to traffic, which is understandably, but when I got to the window and paid, my order was not complete. I more to the parking space they asked me to go to. I continued to wait while they served the other persons in the line. Eventually I had to call inside to ask where the remainder of my order was. They said it was being completed and delivered. I contacted to wait a few extra minutes before the clerk walked out with it. I was very unpleased with the service. This was not the first time with this incident at the location. Another time they gave me a completely wrong order. The service at this location is unacceptable and needs vast improvement. Also I have had problems inside this store due to my lifestyle and identity. They do not support the LGBT+ community because of the company policies. This is completely unacceptable as everyone has a right to live their life and be happy. In conclusion I will not be going their restaurants in the future and recommend the if you ate part of the LGBT+ community or support them to stay away."

"The ben white location never gets order correct. Wasted a lot time for wrong order. Cfa sandwich with no butter and extra pickels. Asked for a spoon for icecream want given ice cream. Avoid ben white location I given them several chance to make up for mistakes. They never do a good job."

"I love this location. ❤️ The employees are always friendly and the line moves super fast! Love that they added the heaters outside for the employees."

"Just another over-glorified Chick-fil-a/fried chicken spot. Truthfully they’ve gone down hill over the last few years, their portions have substantially shrunk (shrinkflation) and quality of product has dipped. Wanted to give them a try this morning and this was the sad/cold/burned sandwich I received."