Chick-fil-A,

11011 Northwest Freeway, Houston, TX 77092

"This is the only chick fila I'll go to. The manager runs a tight ship and this place is always sparkling clean with employees and service that is top shelf. The food is always fresh and hot. The manager looks out for his clientele and he voluntarily accompanied me out the other day when there was a shady homeless man in the parking lot. He made sure I got my kids in the car ok. I have also hired them to cater a few parties and the service has always met all of my expectations. Also the kids and family night events they host are wonderful and totally worth checking out."

"My experience was very disappointing and I did not receive the typical customer service experience highly marketed by the brand. - I visited Chick-fil-A today between 2pm and 2:20pm, enticed by the sign out front for Tortilla soup, only to find it was unavailable. - The staff was inattentive, resulting in me having to repeat my order to the first person who took my order and to staff delivering my order - Although I was the only customer ordering at the time, other vehicles received their orders before I did. - My order was initially incorrect and had someone else's information attached. - The manager was unengaging and dismissive when I reported the service issues. - The food quality was compromised (hot but dry sandwich), and the order was incomplete (missing buffalo sauce, ketchup, and napkins). - There was no follow-up or offer of resolution from the manager after I communicated my dissatisfaction. - I did not realize the missing condiments until after leaving the premises, so there was no opportunity to address this with the staff at the time."

"This is my most favorite spot to eat because from the owner, managers and employees, they are all committed to great service, kindness, and they make it a point to serve hot fresh food with a smile as well as following up with refills, etc. It's like a family atmosphere. Amazing job!!!!!"

"First time coming to this location and I highly recommend coming to this location. Greeted immediately upon arrival, all employees(staff) were super friendly and helpful. Idalia was so amazing to me and my daughter, she went above and beyond to make sure we were taken care of."