Jimmy John's 1120 Eldridge Parkway, Houston, TX 77079

"Probably one of the worst customer service experiences I’ve ever had in the food industry. I order two combos with the sandwich and drinks for delivery. It took 58 minutes to arrive even though we are about a mile away. When I called to find out the delivery status, we were told we were 3rd in line for delivery because they only had one driver. That was frustrating enough but we know things happen. When the food finally arrived, both sodas were completely flat and watered down, and one sandwich was wrong. It was missing items in it. I called to let them know and spoke with Ernesto who basically just said sorry, I had to ask for a manager who was not there. He then called the manager to ask what to do. I’m told he spoke yo a manager named Kevin who said they could replace my sandwich only if I sent back the original sandwich they sent me. ARE YOU KIDDING ME? Is that your idea of customer service? You won’t replace my sandwich unless I give you back the original one? How cheap are you? The frustrating part is that we had already waited an hour for the delivery so of course I started eating it when through it was missing items. They really thought that it was ok to make me wait probably another 30 minutes to an hour so they could send me a new sandwich. All they were doing was sending me the correct sandwich, but they tried to do NOTHING yo fix the huge inconvenience they caused in the first place. Instead they actually inconvenienced me more by asking me not to eat the original sandwich and expected me to wait another hour to send the correct sandwich they messed up. Ernesto was terrible and had zero customer service. Kevin was the manager who asked for my original sandwich back and expected me to wait what was probably 2 hours total to eat my lunch. Horrible experience."

"Always fast. Always tasty. Great sandwiches. This location is a bit dated looking, but does what it's supposed to do: makes good sandwiches, quickly. It's not there to win a fashion contest."

"I order on the app and consistently have terribly long wait times and smashed/messy sandwiches. Unfortunately the app won’t let me choose another location but the service is terrible here."

"Nothing against this location, but what's happened to Jimmy John roast beef? The roast beef sandwich I got today was almost all fat and gristle, plus had an acidic pungent taste. Nothing like it used to be."

"Ordered from here a few times this was the last time the staff does not follow instructions. Called in to speak with the manager because all 3 of my sandwiches were made incorrectly. The only thing the staff member Bell could say was there is nothing she can do and on top of that tells me the manager hasn’t been in for days when I asked. They for sure will not get any more of my money and I’ll be making a call to the corporate office. These businesses love to just take your money and give horrible service when people eat out and spend money it’s for a experience so give people good service all the time. We are technically paying for it."