Take 5 Oil Change 2312 West Parmer Lane, Austin, TX 78727

"I have been to this location twice for an oil change, and I've decided not to come back. The quality of the work itself is fine, and the staff is friendly. The problem is the whole sell is that service is fast and you wait in your car while it happens, and I have spent about 1 to 2 hours sitting in my car for both my visits trying to get work done. And the place is set up specifically where that is your only option - you can't just drop off your car or leave to do something else while it's in queue. I used a different location a couple years back, and it was a much better experience. I came back here a second time because I was hoping the first visit was just a fluke or a bad day, but I think this is just a pattern now. It feels like this place is consistently understaffed, and I suspect this is a management issue. Today, I saw maybe 3 or 4 technicians working on three lanes of cars."

"Spent almost $200 for the worst oil change I’ve ever had and they should be called takes a couple hours not take 5! Where to start. Went in to “take 5” due to perception of speed. After 35 mins stuck in the garage line I informed them I had to be at the airport and that I might have to come back. They said we’ll have you out of here in 10-15 mins as I was now in the front of the line. Fast forward almost an hour and a half later I seen the technician Kierra laughing while talking on the phone while working on draining my oil and changing oil filter for over 40 mins, someone get scolded to “not put used oil in this one” and they even left the gas cap OFF!! I had to pull out with my car running pop my hood and put the cap on. Completely unprofessional all around. I would appreciate a refund to be honest - I’m not even sure if the oil was unused and I can only hope everything else was done with a level expected from a paid service."

"Friendly & efficient. Oil changes are soooo expensive these days. I used a $7 coupon for the premium (stnd not rec’d) & it was over $80. I did have to remind the guy to reset my electronic oil change “reminder”. Would recm’d for a quick in/out."